Humana · 10 hours ago
Float Receptionist - East Valley
Mesa, AZ
Full-time
Onsite
Entry, Mid Level
$39K/yr - $49K/yr
1+ years expHumana is a leading healthcare organization focused on improving patient experiences and care. The Float Receptionist is responsible for front desk operations, including greeting patients, scheduling appointments, and maintaining patient records, while also providing administrative support to the medical team.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone
Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules
Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems
Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit
Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information
Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials
Administrative Support: Provide assistance with various administrative tasks as required. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration duties in the absence of the Center Administrator
Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary. This role may also involve traveling to support multiple centers
Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff
Qualification
Required
High School Diploma or GED
1+ years of medical reception experience
Value-based care model experience
Knowledge of Medical Terminology
Experience with EMR Systems (Electronic Medical Records)
Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
Excellent customer service and phone etiquette
Team player with a positive attitude
Ability to multitask in a fast-paced environment
Attention to detail and highly organized
Knowledge of MS Office (Word, Excel, Outlook, Access)
Preferred
Experience in leading a team/department preferred
Bilingual in English and Spanish
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Emilie Fritsch
Senior User Interface Design Engineer
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2026-02-06
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