Comprehensive EyeCare Partners · 9 hours ago
Senior Customer Service Representative
Corporate - Henderson, NV 89052
Full-time
Onsite
Mid, Senior Level
1+ years expComprehensive EyeCare Partners is one of the nations largest vision care management service organizations, focused on delivering clinical excellence through exceptional patient care. The Senior Customer Service Representative will handle inbound and outbound calls to schedule medical appointments while providing outstanding customer service to patients and healthcare providers.
Health CareManagement ConsultingMedical
Responsibilities
Answer incoming calls from patients and healthcare providers professionally and courteously
Complete outbound calls to complete patient care cycle. (no sales)
Reschedule and cancel medical appointments accurately and efficiently using our scheduling software
Verify patient demographics and insurance information to ensure accuracy and completeness
Coordinate appointment schedules with various healthcare providers in numerous locations to optimize patient care and clinic efficiency
Provide patients with necessary information regarding appointment preparation, location, and any special instructions
Document all patient interactions and appointment details accurately in the electronic medical records system
Collaborate with other call center team members to address patient inquiries and resolve scheduling issues
Adhere to all HIPAA regulations and always maintain patient confidentiality
Assist in other administrative tasks and projects assigned by the supervisor
Qualification
Required
Prior experience in scheduling
One year of experience working in a medical office
One year of employment in a patient experience position required
Familiarity with medical office management and electronic medical record software
Strong written and verbal communication skills, with the capacity to engage effectively with individuals across all organizational tiers, including executive leadership
Outstanding customer service aptitude
Dedication to a patient-centered approach, delivering exceptional patient care
Proficiency in use of Internet, Intranet resources and MS Outlook
Proficient typing speed and accuracy (35 WPM)
High school diploma or GED
Preferred
Some college preferred
Benefits
Generous Paid Time Off
Medical, dental and vision benefits
Paid Holidays
Company paid life insurance
401(K)
On-going education available including certification reimbursement
Discount Programs Including Vision discounts on products and services
Company
Comprehensive EyeCare Partners
Comprehensive EyeCare Partners is a physician-led optical management service firm that provides administrative assistance.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Keith Hartman
Chief Executive Officer
Stephanie Broecker
National VP of ASC Operations
Company data provided by crunchbase