Scalence L.L.C. · 12 hours ago
Systems Administrator Contractor
Cincinnati, OH
Full-time, Contract
Onsite
New Grad, Entry LevelScalence L.L.C. is a company focused on ensuring the availability and performance of business-critical applications and infrastructure. The Systems Administrator Contractor role involves providing 24/7 monitoring, incident support, and automation to enhance operational efficiency.
Information Technology & Services
No H1B
Responsibilities
Monitor applications/infrastructure using Dynatrace, Grafana, and Azure Monitor; maintain dashboards, baselines, and alerts
Participate in incident triage and troubleshooting; escalate to the right teams/vendors using defined procedures
Support major incident response by joining bridge calls, capturing notes/timelines, and executing assigned actions under Incident Coordinator guidance
Create and update SOPs, knowledge articles, and known error content to improve L1 effectiveness
Help identify repetitive issues and contribute to scripts/runbooks (PowerShell/Python/Bash) to automate detection and remediation
Assist with operational reporting (e.g., MTTD/MTTR, tickets worked, change validations, major incidents) and continuous improvement actions
Provide scheduled coverage for 24x7x365 operations, including off-hours and holidays as needed
Qualification
Required
Experience with monitoring applications/infrastructure using Dynatrace, Grafana, and Azure Monitor
Ability to maintain dashboards, baselines, and alerts
Participation in incident triage and troubleshooting
Experience escalating incidents to the right teams/vendors using defined procedures
Support for major incident response by joining bridge calls, capturing notes/timelines, and executing assigned actions under Incident Coordinator guidance
Ability to create and update SOPs, knowledge articles, and known error content to improve L1 effectiveness
Experience in identifying repetitive issues and contributing to scripts/runbooks (PowerShell/Python/Bash) to automate detection and remediation
Assistance with operational reporting (e.g., MTTD/MTTR, tickets worked, change validations, major incidents) and continuous improvement actions
Availability for scheduled coverage for 24x7x365 operations, including off-hours and holidays as needed
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase