Gainwell Technologies · 8 hours ago
Customer Support Associate - Frankfort, KY (HYBRID)
Frankfort, KY
Full-time
Hybrid
Entry Level
$23K/yr - $32K/yr
2+ years expGainwell Technologies is a company focused on solving complex healthcare challenges. The Customer Support Associate plays a critical role in supporting members, providers, and agencies by delivering accurate and timely assistance related to the Kentucky Medical Assistance Program, ensuring compliance and service quality.
Health CareInformation Technology
Responsibilities
Handle high-volume inbound call center inquiries related to Medicaid billing and coverage for the Kentucky Medical Assistance Program
Communicate clearly and professionally by phone while accurately documenting calls in a call tracking management system
Review, interpret, and apply Medicaid policies, regulatory guidelines, and procedural documentation during customer interactions
Manage multiple active cases and calls while maintaining accuracy, time management, and follow-through
Meet established call center performance, quality, and documentation standards
Qualification
Required
Handle high-volume inbound call center inquiries related to Medicaid billing and coverage for the Kentucky Medical Assistance Program
Communicate clearly and professionally by phone while accurately documenting calls in a call tracking management system
Review, interpret, and apply Medicaid policies, regulatory guidelines, and procedural documentation during customer interactions
Manage multiple active cases and calls while maintaining accuracy, time management, and follow-through
Meet established call center performance, quality, and documentation standards
Strong verbal communication skills with a clear, professional speaking voice and active listening ability
Ability to navigate multiple systems while engaging with customers in a phone-based environment
Self-motivated professional able to maintain productivity and quality in a structured call center setting
Strong organizational, multitasking, and time management skills in a high-volume environment
Preferred
Two or more years of Medicaid, healthcare billing, call center, or customer service experience preferred
Benefits
Medical, dental, and vision coverage
401(k) with company match
Paid time off
Paid holidays
Floating holidays
Employee wellness programs
Flexible vacation policy
Educational assistance
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase