Junior Level 3 Support Analyst jobs in United States
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Anaplan · 4 hours ago

Junior Level 3 Support Analyst

positionMinneapolis, MN
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$60K/yr - $86K/yr

Anaplan is a company focused on optimizing business decision-making through their AI-infused scenario planning platform. They are seeking a Junior Level 3 Support Analyst to investigate and diagnose complex issues reported by customers, working closely with various teams to resolve these challenges effectively.

Enterprise SoftwareInformation TechnologyInsurTechProductivity Tools
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H1B Sponsor Likelynote

Responsibilities

Investigating complex issues raised by users
Communicating the progress of issues/fixes to both technical and non-technical users
Using your problem-solving and creativity to derive solutions where needed for users
Guiding users through sophisticated solutions
Detailing investigations of new issues
Prioritising customer cases within your queue
Raising bugs where appropriate
Onboarding new features and changes to the Support Teams

Qualification

Data analytics toolsExcelAnalytical skillsMathematics degreeComputer Science degreeProblem-solvingCommunicationAdaptability

Required

Graduate or early-career analyst working with data analytics tools / Excel
Degree in Mathematics, Physics, Electronic Engineering, or Computer Science (or similar degree using large and complex data sets)
Quick learner with a desire to understand sophisticated systems and software behavior
Genuine passion for problem-solving and persistence when vital
Analytical skills with a methodical approach
Ability to work under time constraints within an exciting environment
Ability to switch focus as priorities change
Good communication skills with the ability to convey technical information clearly

Company

Anaplan

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Anaplan is a business planning software company that develops a cloud platform for decision-making with connected planning modeling.
dateFounded in 2006
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.anaplan.com

H1B Sponsorship

Anaplan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (21)
2023 (54)
2022 (72)
2021 (104)
2020 (52)

Funding

Current Stage
Public Company
Total Funding
$299.9M
Key Investors
Premji InvestFounders Circle CapitalDFJ Growth
2022-03-20Acquired
2018-10-12IPO
2018-01-01Secondary Market

Leadership Team

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Charles E. Gottdiener
Chief Executive Officer
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Juli Hansen
Global Client Director
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Company data provided by crunchbase