Slickdeals · 4 hours ago
IT Specialist
Las Vegas, NV
Full-time
Hybrid
Entry, Mid Level
$79K/yr - $98K/yr
1+ years expSlickdeals is a community-driven platform focused on providing the best shopping experience. They are seeking an IT Specialist to provide technical support across the organization, manage devices, and maintain workplace technology systems to ensure productivity and connectivity.
E-CommerceE-Commerce PlatformsShopping
Responsibilities
Act as a primary point of contact for the Slickdeals IT service desk, providing technical support both in-office and remotely via Slack and Zoom
Create, resolve, and close support tickets in a timely and efficient manner
Image, deploy, and support macOS and Windows 11 laptops, including new hire onboarding, device setup and assist in basic new hire IT training and presentations
Administer, support, and audit core workplace technology platforms including Google Workspace, Microsoft Intune, JAMF, Okta, and other SaaS tools
Assist with device lifecycle management and asset tracking for computer equipment
Assist with user lifecycle management, including onboarding and offboarding
Triage and resolve hardware and software issues across laptops, desktops, and mobile devices
Create and maintain IT documentation, knowledge base articles, and operational best practices
Support Audio/Video equipment, including Zoom Rooms and conference room technologies
Travel between Las Vegas, NV and San Mateo, CA as required based on project needs
Qualification
Required
A strong customer-service mindset with a sense of urgency and a positive, professional demeanor
Ability to collaborate effectively across teams while also working independently when needed
Strong troubleshooting and problem-solving skills, with sound judgment on when to escalate issues
Comfort with hands-on technical work, including physical setup and troubleshooting tasks
Ability to lift up to 50 lbs and work in tight or confined spaces (e.g., under desks, AV installations)
Preferred
1 - 3 years of experience managing and supporting devices using JAMF, Microsoft Intune, or similar MDM platforms
1 - 3 years of experience administering identity and Access Management experience, including Okta, SSO, and multi-factor authentication (2FA)
Familiarity with Zoom Video and other corporate Audio/Video technologies
1 - 3 years experience with either Jira Service Desk, Jira Software, and Confluence or a comparable ticketing platform
Experience managing IAM user roles and permissions within a complex AWS environment
Experience with API integrations between AI platforms (e.g., ChatGPT, Gemini) and HRIS or enterprise systems
Benefits
Competitive base salary, annual bonus, and equity package
Competitive paid time off in addition to holiday time off
A variety of healthcare insurance plans to give you the best care for your needs
401K matching above the industry standard
Professional Development Reimbursement Program
Company
Slickdeals
Slickdeals is a user-driven deal-sharing site enabling consumers to collaborate and share information that facilitate shopping decisions.
51-200 employees
H1B Sponsorship
Slickdeals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (4)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2018-06-14Acquired
Leadership Team
Ken Leung
Chief Technology Officer
Josh Meyers
Executive Chairman
Recent News
Los Angeles Business Journal
2024-04-08
2024-04-08
Company data provided by crunchbase