AppDirect · 1 day ago
Commissions Support Specialist
Chicago, IL, US
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $60K/yr
2+ years expAppDirect is a subscription commerce platform that empowers digital entrepreneurs globally. The Commissions Support Specialist role involves resolving commission-related issues through detailed analysis, managing ticket queues, and collaborating with internal teams to ensure accurate commission processing.
Cloud ComputingSaaSSoftwareAppsCloud Data ServicesPaaS
Responsibilities
Resolve Advisor commission tickets through detailed analysis and investigation
Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met
Leverage multiple systems and data sources to research and resolve commission-related issues
Communicate with Advisors via email or phone to explain investigation findings and resolutions
Monitor customer satisfaction and escalate issues as needed
Collaborate with internal teams and Providers to support accurate commission processing and dispute resolutions
Perform other duties as assigned by management
Qualification
Required
Minimum of 2 years of experience in financial analysis, sales compensation, or commission-related roles
Advanced working knowledge of Microsoft Excel (VLOOKUPs, pivot tables, macros, advanced formulas)
Proficiency with Google Workspace (G Suite), Microsoft Office, and other business software applications
Self-starter mentality, with the motivation to troubleshoot problems, improve processes, and exceed goals
Excellent time management and organizational skills, with strong attention to detail
Ability to work accurately and effectively in a high-volume environment with minimal supervision
Ability to handle difficult or disgruntled customers professionally
Excellent verbal and written English communication skills with proven ability to collaborate interdepartmentally
Preferred
Experience with, or exposure to, the telecom industry
Benefits
Performance-based bonuses
A full range of benefits
Company
AppDirect
AppDirect is a cloud-based software company that provides a platform for businesses to sell and manage their software subscriptions.
501-1000 employees
H1B Sponsorship
AppDirect has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$574.5MKey Investors
La CaisseInvestissement QuebecJP Morgan Chase
2023-01-09Debt Financing· $100M
2021-03-19Debt Financing· $43.75M
2020-09-16Private Equity· $185M
Leadership Team
Andy Sen
CTO and Co-Founder
Mathew Spolin
SVP Engineering
Recent News
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Company data provided by crunchbase