SpryPoint · 1 day ago
Technical Writer II
United States
Full-time
Remote
Entry, Mid Level
2+ years expSpryPoint is a high-growth software company modernizing how utilities serve their communities. They are seeking a skilled Technical Writer to create clear and user-friendly documentation, including user guides and release notes, ensuring customers can effectively utilize their products.
Customer ServiceConsultingSaaSSoftwareAppsInformation TechnologyMobile
Responsibilities
Develop and Maintain Documentation: Create, update, and manage user guides, release notes, and other technical documentation to support SpryPoint’s product offerings
Release Notes Management: Ensure release notes are accurate, clear, and completed on time for every sprint, consistently meeting the bi-weekly deadlines
Collaborate with Teams: Work closely with product managers, developers, and customer support teams to gather information and understand the intricacies of our products
Translate Technical Information: Convert complex technical concepts into easy-to-understand content for end-users with varying levels of technical expertise
Ensure Accuracy and Consistency: Ensure that all documentation is accurate, up-to-date, and consistent with SpryPoint’s style and branding guidelines
Review and Edit Content: Review and edit documentation created by other team members to ensure clarity, accuracy, and adherence to the company’s standards
Maintain Documentation Standards: Establish and maintain templates, guidelines, and best practices for technical documentation
User Feedback Integration: Collect and incorporate feedback from users and stakeholders to continuously improve documentation quality and relevance
Qualification
Required
2-5 years of experience as a Technical Writer, preferably in a software or technology-related environment
Experience with Customer Information Systems, Work and Asset Management, or Customer Self-Serve applications would be beneficial
Strong understanding of software development processes and ability to comprehend technical concepts quickly
Excellent writing, editing, and proofreading skills with a keen attention to detail
Proficiency with documentation tools such as GoogleDocs, Snagit, Microsoft Word, or similar software
Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams
Bachelor's degree in Technical Writing, English, Communications, Computer Science, or a related field is desirable; however, equivalent real-world experience with technical writing for a software company is also welcome
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
Preferred
Familiarity with Agile development practices and experience in writing documentation in an Agile environment
Basic knowledge of graphic design tools to create visuals or diagrams that enhance documentation would be nice to have
Benefits
Health, dental, vision, and life insurance from day one
Generous PTO, Summer Friday half-days, and unlimited sick days
RRSP (Canada) and 401k (US) matching programs
$2,500 annual development fund, tuition assistance, and Book Bounty program
Annual company events and team offsites that bring us together
Company
SpryPoint
SpryPoint provides cloud based solutions and consulting services to help utilities optimize customer service and operations.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Insight PartnersCIBC Innovation BankingNorwest
2026-01-20Private Equity
2025-03-07Debt Financing
2023-03-06Private Equity
Leadership Team
Kyle Strang
Chief Executive Officer
K
Keir Pollard
Founder | CTO
Recent News
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