Tradable Bits · 14 hours ago
Customer Support Specialist, LATAM
United States
Full-time
Remote
Entry, Mid Level
$24K/yr - $32K/yr
1+ years expTradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences. As a Customer Support Specialist, you will manage support tickets, monitor live chat tools, and ensure product help guides are up-to-date while advocating for customers and contributing to the growth of the Support program.
Advertising PlatformseSportsMarketing AutomationMobileMusicSocial CRMSportsTicketing
Responsibilities
Become a product expert in a range of Tradable Bits product offerings and deliver this information to customers in a clear and professional manner
Support customers with their product issues
Stay up-to-date on the latest product updates from the development team
Monitor the support inbox to triage, tag and close tickets accordingly
Help setup and monitor AI Chatbot automation and workflows
Monitor Partner Slack and Whatsapp channels and assist customers where needed
Generate and share reports with relevant stakeholders to help improve operational efficiency
Assist in the maintenance of the Tradable Help Centre. Working with the Product and Customer Success team, you’ll help us maximize customer adoption
Contribute to the development of written and video recording workflow updates to our Help Centre and internal Knowledge Base content. Helping to drive adoption and mentoring the broader team on use
Report on which Help Guides are getting the most traffic and using that data to educate Product and UX/UI designers about possible improvements in the product
Triaging feedback from customers to the relevant stakeholders and identifying any at-risk behaviours
Help improve our CSAT surveys as our product and company evolve
Qualification
Required
1-2 years experience in B2B Customer Support or Customer Service, ideally in SAAS or tech
Data analytics knowledge
Data driven mindset
Fluent in Spanish and English
Organized, detail-oriented, and able to manage multiple projects while meeting deadlines
Strong problem-solving and analytical skills; using an organized and logical approach to find solutions to complex problems
Excellent written and verbal communication; being able to engage with empathy and patience
Professionalism, reliability, and tact in working with diverse stakeholders
A doer. You are proactive, curious, anticipate needs, and suggest actionable solutions
Comfortable learning new systems and technologies
Confidence, tact and entrepreneur-level independence
Preferred
Previous experience working in a startup or hyper-growth environment
Basic technical writing skills (making technical content easily digestible)
Knowledge of the sports, music or entertainment landscape
Familiarity with Slack, Google Suite, Open Project, Hubspot Service or other Customer Support tools
Company
Tradable Bits
Know Your Fans, Market Smarter. Tradable Bits is the leading fan-based marketing platform for music and sports.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.02MKey Investors
Pacific Economic Development Canada
2023-03-20Grant· $1.02M
2015-06-07Non Equity Assistance
Leadership Team
D
Darshan Kaler
Co-founder & CEO
D
Dmitry Khrisanov
CTO and Co-Founder
Recent News
GlobeNewswire News Room
2025-02-06
Company data provided by crunchbase