New York University · 11 hours ago
IT Service Operations Specialist
New York, NY
Full-time
Onsite
Mid, Senior Level
$76K/yr - $94K/yr
5+ years expNew York University is seeking an IT Service Operations Specialist for the NYU Institute of Fine Arts. This role is responsible for coordinating and optimizing technology services to support various activities at the Institute, ensuring high-quality support for faculty, students, and staff.
EducationHigher EducationJournalismOnline Portals
Responsibilities
Coordinating, optimizing, and advocating for technology services that support the academic, research, administrative, and public-facing activities of the Institute
Bridging local IFA needs with NYU IT’s central service offerings, ensuring that faculty, students, staff, and visitors receive responsive, high-quality support across computing, AV, digital collections, and specialized research technologies
Serving as the primary point of contact for technology service delivery at IFA, translating institutional priorities into actionable service requirements and improvements, while maintaining strong relationships with central IT teams and external vendors
Qualification
Required
Bachelor's Degree or equivalent in Information Technology, Information Systems, Computer Science, Digital Media, Library and Information Science, or a related field. An equivalent combination of education and progressively responsible experience may be considered in lieu of a degree
5+ years of progressively responsible experience in IT service delivery, user support, or technology operations, including coordination of desktop support, classroom or AV technology, and customer-facing IT services
Demonstrated experience working within a complex, service-oriented primarily Apple IT environment, preferably in higher education or a research institution
Experience collaborating with centralized IT organizations, shared service models, or matrixed reporting structures
Evident experience with endpoint management systems and Splunk-based security metric systems and onboarding and offboarding computer protocols
Demonstrated ability with project management and execution and the ability to communicate effectively with non-technical stakeholders, including faculty, students and staff
Excellent informational and physical organizational skills and experience with inventory management
Preferred
Master's Degree in Information Technology, Information Systems, Digital Humanities, Library and Information Science, Museum Studies, or a related discipline
5+ years ITIL Foundation or equivalent IT Service Management training
Relevant certifications related to endpoint management, AV systems, or project coordination are a plus
Experience supporting faculty, students, and staff in an academic or research-driven environment is strongly preferred
Strong understanding of WorkSpace One, Cortex XDR, Insight VMware and PAM implementation for endpoints using Password Safe
Advanced understanding of live broadcast technology and live event audio-visual technologies
Experience working with computers in a scientific environment with legacy peripherals
Previous experience with creation or maintenance of inventory management systems within a large higher-ed IT environment
Understanding of accessibility considerations for classroom and event technology
Company
New York University
New York University is a private research university that provides education in the arts and sciences, law, medicine, business, and others.
10001+ employees
H1B Sponsorship
New York University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (185)
2024 (128)
2023 (176)
2022 (141)
2021 (125)
2020 (134)
Funding
Current Stage
Late StageTotal Funding
$28.05MKey Investors
U.S. Department of Energy Office of ElectricityUS Department of EnergyPatrick J. McGovern Foundation
2024-08-28Grant· $1M
2024-02-26Grant
2023-12-20Grant· $0.25M
Leadership Team
A
Adam Penenberg
Director, Online Programs for Journalism
Joerg Blumtritt
Adjunct Professor
Recent News
Help Net Security
2026-01-06
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