CONTŌR · 22 hours ago
Front Desk Staff
Manhattan, NY
Part-time
Onsite
New Grad, Entry LevelCONTŌR is a premier provider of cosmetic injectables and medical grade skin care services, and they are seeking a compassionate and skilled Guest Experience Associate to join their dedicated team. The role involves facilitating a welcoming environment, managing guest flow, and handling appointment scheduling and payments.
Health Wellness & Fitness
Responsibilities
Facilitate a welcoming and hospitable environment upon guests entry and exit at CONTŌR
Manage the flow of guests arriving and checking out simultaneously, including managing the flow of each treatment room
Take payments from guests, communicating with providers to ensure the guest receives appropriate pricing or any discounts
Schedule guest appointments in our CRM / EHR, including encouraging follow up appointments and Google Reviews
Collaborate with other team members to facilitate an environment that is fun and enjoyable for both CONTŌR team members and clients
Ensuring all documentation is appropriately signed by guests, before and after photos are taken, and documentation in our CRM / EHR is up to date at the end of each day
Maintain a clean and organized work environment, ensuring compliance with sanitation and safety protocols. This includes wiping down chairs / equipment after a guest visit if needed
In-person communications with clients regarding information about treatments, skincare, aftercare for services performed, and assisting providers with any possible adverse effects on follow up appointment or via phone, text or email as needed
Electronic and telecommunication with guests when needed
Stay up to date with the latest trends, advancements and best practices in retail skincare
Assist in the development and implementation of marketing initiatives to promote skin care services
Assist with administrative tasks such as data entry, filing, and maintaining office supplies and inventory
Assist team with any store operations and needs
Qualification
Required
Proven experience in a front desk or customer service/hospitality role
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to handle sensitive information with confidentiality
A friendly and professional demeanor
Preferred
Previous experience in a medical or aesthetic clinic is a plus
Benefits
Opportunities for professional growth and development.
A positive, supportive, and collaborative work environment.
Employee discounts on services.
Company
CONTŌR
At CONTŌR, we are dedicated to redefining the approach to preventative injectables and skincare through a purpose-driven philosophy.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase