First Citizens Bank · 11 hours ago
Technical Writer II
United States
Full-time
Remote
Entry, Mid Level
1+ years expFirst Citizens Bank is a financial institution seeking a Technical Writer II to analyze and document operational business processes. This role involves producing clear and user-focused documentation while collaborating with stakeholders and subject matter experts to ensure accuracy and adherence to established standards.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Process Documentation & Analysis - Analyze system changes and how those changes will impact business processes to determine documentation needs and appropriate formats, including procedures, job aids, and reference materials. Independently draft, revise, and maintain documentation for assigned operational processes of moderate complexity. Interpret business and technical information to produce clear, concise, and accurate documentation tailored to the intended audience
Content Organization & Library Maintenance - Maintain and organize a document library so all materials are accurately labeled, version-controlled, and easily accessible to authorized associates
Stakeholder Collaboration - Partner with subject matter experts and business leaders to capture current-state processes, validate accuracy, and incorporate feedback into updated materials. Ask probing questions and identify gaps or ambiguities in process understanding. Communicate documentation requirements, timelines, and expectations for assigned work
Standards Application & Quality - Apply established documentation standards, templates, and style guidelines to ensure consistency and usability. Review documentation for accuracy, clarity, and alignment with operational requirements. Incorporate feedback from stakeholders and reviewers while exercising judgment to resolve inconsistencies or unclear input
Continuous Improvement & Standards - Recommend enhancements to templates, style guides, and documentation processes. Share feedback or ideas to improve knowledge-sharing tools and overall document usability
Qualification
Required
Bachelor's Degree and 1 years of experience in Technical Writing, Communications OR High School Diploma or GED and 5 years of experience in Technical Writing, Communications
Knowledge of operational processes, procedures, and job aid creation
Proficiency with Microsoft Office Suite (especially Word)
Ability to translate complex processes into clear, concise language
Ability to edit and proofread for grammar, clarity, and consistency
Ability to work independently and manage multiple priorities
Basic understanding of banking or financial services terminology
Preferred
Bachelor's Degree w/ Preferred Area of Study: English, Communications, Business Writing
Current or Previous experience as a contractor with First Citizens Bank
Experience in the banking industry with knowledge of business loan origination processes
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
Frank Holding
Chairman and CEO
C
Craig Nix
Chief Financial Officer
Recent News
2026-02-03
2026-01-23
Talk Business & Politics
2026-01-16
Company data provided by crunchbase