Huber AgroSolutions · 1 day ago
IT Help Desk Technical Specialist
Charlotte, NC
Full-time
Onsite
Mid LevelHuber AgroSolutions, a division of J.M. Huber Corporation, is seeking an IT Help Desk Technical Specialist to support the Help Desk Lead in overseeing the HEW Helpdesk. This role is responsible for documenting Helpdesk and ITIL processes while ensuring effective information service delivery that meets business operations and manufacturing needs.
Farming
Responsibilities
Efficiently manage and resolve Help Desk tickets in a timely manner
Provide responsive support to customers via phone, email, and in-person interactions
Maintain, update, and troubleshoot PC software and operating systems
Install and configure desktops, laptops, printers, mobile, and telephone/video equipment in accordance with company standards
Assist end users with iOS device compliance and related technical needs
Support the development, implementation, and adherence to Help Desk processes, procedures, and service standards
Ensure compliance with company-wide leasing procedures, including system imaging, deployment, and decommissioning activities
Create and maintain documentation for procedures and processes associated with assigned responsibilities
Maintain accurate inventory records of IT hardware and software assets
Perform additional duties and responsibilities as assigned by IT Management
Build productive working relationships with HEW’s business and manufacturing teams
Monitor and support systems, processes, and applications to ensure stability, integrity and reliability
Qualification
Required
Efficiently manage and resolve Help Desk tickets in a timely manner
Provide responsive support to customers via phone, email, and in-person interactions
Maintain, update, and troubleshoot PC software and operating systems
Install and configure desktops, laptops, printers, mobile, and telephone/video equipment in accordance with company standards
Assist end users with iOS device compliance and related technical needs
Support the development, implementation, and adherence to Help Desk processes, procedures, and service standards
Ensure compliance with company-wide leasing procedures, including system imaging, deployment, and decommissioning activities
Create and maintain documentation for procedures and processes associated with assigned responsibilities
Maintain accurate inventory records of IT hardware and software assets
Perform additional duties and responsibilities as assigned by IT Management
Build productive working relationships with HEW's business and manufacturing teams
Monitor and support systems, processes, and applications to ensure stability, integrity and reliability
Company
Huber AgroSolutions
Huber AgroSolutions, a business unit within Huber Engineered Materials, consists of several companies based around the world.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase