Ball State University · 5 hours ago
Enterprise Application Administrator
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $89K/yr
5+ years expBall State University is searching for an Enterprise Application Administrator to join their Information Technology Services team. This role is responsible for managing enterprise applications, overseeing the ERP system's performance, reliability, and security, and providing ongoing support and maintenance.
EducationHigher EducationUniversities
No H1B
Responsibilities
Serve as the point-person for the ongoing support, maintenance, and upgrades of enterprise applications
Ensure strict adherence to operational procedures regarding access controls and any changes to production environments
In accordance with established guidelines, implement appropriate change control and testing procedures for enterprise applications and ensure the confidentiality, integrity, and availability of systems are maintained
Ensure support units (Operations, Helpdesk, etc.) are kept informed of planned changes or updates, as well as planned and unplanned outages
Work with others in the unit to ensure 24/7 coverage for response to unplanned service outages at the application level
Participate as part of a response team when needed (including outside of regular business hours)
Be available and ready to serve outside of regular business hours to complete upgrades or enterprise system changes when least disruptive to university operations – this will at times include performing planned maintenance work during evenings and weekends
Work closely with the information security team to ensure enterprise applications are being maintained in a secure manner at the applications tier
Work with the Enterprise Information Systems and Security teams to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle
Work with enterprise backup to ensure systems are fully recoverable and have been configured with appropriate safeguards to prevent data loss
Work with Operations to ensure enterprise systems are being monitored effectively at the applications level to ensure timely alerts in the event of a service outage
Work with the Enterprise Systems team to ensure the operating system and server configuration and capacities are optimally configured from both a cost and performance standpoint
Work directly with business units to improve business practices and streamline processes across the enterprise
Maintain a positive working relationship with business units to determine needs and adjust system configuration as required
Use sound judgment to implement automation in an effort to reduce administrative overhead and increase data consistency
Collaborate with developers and end-users to maintain integrations between various software systems, including in-house and vendor-provided applications
Establish and maintain a current working knowledge of assigned enterprise systems
Create and maintain documentation on the assigned enterprise systems
Perform other related duties as assigned
Qualification
Required
Bachelor's degree from an accredited institution by the date of appointment. Or, in lieu of a Bachelor's degree: Associate's degree plus an additional combination of education or professional IT experience equivalent to two years
Five (5) years of experience managing enterprise systems, including general maintenance, configuration, system upgrades and patches, user access, and troubleshooting. Experience supporting critical enterprise systems as a primary point of contact. Experience in SQL, PL/SQL, and shell scripting
Proven analytical skills to acquire an understanding of business process workflow; strong communication and organizational skills. Must be willing to own responsibility for critical information systems; must be willing to work evenings and weekends as needed to support scheduled updates, and respond to unplanned outages on a 24-hour-a-day, 365-day-a-year basis
Preferred
Bachelor's degree from an accredited institution in computer science or other IT-related field
Five (5) years of experience managing Ellucian ERP Systems, administering SQL Server, and Oracle databases, including general maintenance, performance tuning, systems upgrades and patches, systems support, and troubleshooting. Experience with managing an enterprise environment in cloud-based services using both RedHat and Windows operating systems. Experience working with end-users to enhance their utilization of enterprise software systems. Experience with client review to develop process improvements
Cover Letter detailing your qualifications for the position
Benefits
Paid 24 vacation days
12 sick days
10 holidays a year
Paid parental leave (6 weeks)
Affordable health and dental insurance
Robust long-term disability and life insurance plans
Range of retirement benefits
90 percent of your child's (or children's) undergraduate college tuition at Ball State
100 percent of the tuition costs for you to earn your undergraduate degree
80 percent of your graduate tuition
Company
Ball State University
Ball State University is a public research university offers bachelor's degrees and graduate programs.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$37.13MKey Investors
Ball Brothers FoundationLilly EndowmentU.S. Department of Education
2024-11-02Grant· $0.06M
2023-12-14Grant· $35M
2023-09-12Grant· $2M
Leadership Team
Anand Marri
Provost and Executive Vice President for Academic Affairs
Recent News
Inside INdiana Business
2025-12-09
Inside INdiana Business
2025-09-29
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