Equinix · 4 hours ago
Data Canter Customer Operations IV
Secaucus, NJ
Full-time
Onsite
Entry, Mid Level
$59K/yr - $88K/yr
2+ years expEquinix is the world’s digital infrastructure company®, enabling innovations that enrich our work and life. The role involves managing data center operations, resolving customer issues, and collaborating with cross-functional teams to enhance processes.
Cloud Data ServicesData CenterInformation TechnologyInfrastructureInternetSoftware
Responsibilities
Manage and prioritize work orders, ensuring timely execution of moderately complex requests
Collaborate with cross‑functional teams to resolve customer tickets efficiently
Complete required reporting with accuracy; support ad‑hoc reporting needs
Maintain detailed and clear documentation of all activities
Update local asset databases and operational systems
Identify workflow gaps and recommend process enhancements
Perform moderately complex rack‑and‑stack installations and follow installation plans
Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components
Identify capacity constraints and escalate as needed
Conduct quality checks on installations and on‑site support tasks; recommend improvements
Assist with tape changes and backup support functions
Execute moderately complex cross‑connect installs, modifications, terminations, and testing
Install, test, and verify various circuit types (e.g., switched, multiplexed)
Support Layer 1–3 testing and certification activities
Troubleshoot moderately difficult circuits; escalate advanced issues when required
Partner directly with customers to resolve technical issues and recommend solutions
Monitor materials and stock levels; proactively notify appropriate teams of needs
Provide escalated work order support and assist in alarm dispatch
Offer occasional back‑up support for security functions
Deliver high‑quality service through timely execution of orders and changes
Act as on‑site support for customer access, escorting, and operational needs
Serve as point‑of‑contact for moderately complex customer requests or escalations
Set clear expectations for deployment timelines and upgrades
Partner with team members to support project tasks
Coordinate vendor access and activities
Conduct quality assurance checks on new installs and deployments
Complete assigned training on schedule
Provide informal guidance to junior team members and new hires when needed
Qualification
Required
High school diploma or equivalent
2–4 years of related technical or data center experience
Strong understanding of standard operating procedures and basic installation/test methodologies
Ability to work cross‑functionally, document work clearly, and engage with customers professionally
Comfortable working in a fast‑paced, hands‑on environment
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
10001+ employees
H1B Sponsorship
Equinix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (157)
2023 (117)
2022 (121)
2021 (179)
2020 (122)
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $498.42M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $375.86M
Leadership Team
Adaire Fox-Martin
Chief Executive Officer & President
Keith Taylor
Chief Financial Officer
Recent News
2026-02-08
Business News Americas
2026-02-04
Company data provided by crunchbase