Aston Carter · 1 day ago
Collection Specialist-HIRING ASAP
Scottsdale, AZ
Contract
Onsite
Entry, Mid Level
$22/hr - $27/hr
2+ years expAston Carter provides world-class corporate talent solutions, and they are seeking a dedicated Collections Specialist to manage and collect open accounts receivable balances. The role involves engaging directly with customers, supporting branch personnel, and ensuring effective collection activities.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Actively collect open accounts receivable balances by contacting customers and supporting branch personnel
Update the Get Paid AR collection system with customer contact information, notes, payment promises, disputes, escalation details, and more
Respond to customer inquiries and direct issues to the appropriate person for swift resolution
Reconcile accounts and perform additional administrative tasks as assigned
Establish acceptable payment arrangements, including settlements, while maintaining a positive relationship with customers
Counsel customers to assist in finding funds to bring accounts current
Generate and respond to written correspondence in a professional and compliant manner
Maintain accurate documentation of customer conversations and arrangements
Manage collection objectives with professionalism and persuasiveness
Make recommendations for next steps when accounts become unresponsive
Complete skip tracing when contact with customers ceases
Collaborate effectively with salespersons, branch personnel, and other team members to resolve account issues
Work unapplied cash in search of payments
Qualification
Required
Experience in collections and accounts receivable
Strong customer service skills
Ability to assist customers with tracking returns and credits
Proficiency in reconciliation, accounting, invoicing, and cash application
Familiarity with aging reports and B2B collections
Experience with collecting on large accounts
Minimum 2+ years of high volume collections, research, resolution, and de-escalation experience
Proficiency in Microsoft Office (Excel, Word, Outlook)
Comfortable being on the phone and performing B2B collections
Eagerness to learn and ability to multitask
Preferred
Salesforce experience preferred
Experience in construction or manufacturing preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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