Help Desk Support Specialist Level I jobs in United States
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Advanced Tech Inc · 21 hours ago

Help Desk Support Specialist Level I

positionSioux Falls, SD
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$18/hr - $20/hr

Advanced Tech Inc. is a leading technology solutions provider based in Sioux Falls, SD, seeking a skilled Help Desk Support Specialist Level I. The role involves providing top-notch customer support, troubleshooting issues, and maintaining client networks while ensuring clients receive the best assistance possible.

Cloud ComputingConsultingDocument ManagementInformation TechnologySoftware

Responsibilities

Perform computer related Installations and Technical Support
Complete projects, remotely, over the phone, or in our office
Install, and maintain all hardware such as routers, switches, wireless, servers, workstations, laptops, printers, phones, network devices
Analyze and resolve network hardware, software, and performance problems in a timely and accurate fashion
Work with Active Directory, file shares, mapped drives, print, Office 365 and backups, and their associated operating systems and software
Create/maintain documentation for configurations, processes, of customers IT systems
Respond to and investigate customer/end user inquiries, concerns, and issues via phone, ticketing, and email in a timely and courteous manner
Assist customers/end-users with questions on product installation, usage, and implementation
Work with customers to find the best support, software, and hardware solutions

Qualification

CompTIA A+Network+Windows operating systemsMac operating systemsCustomer serviceProblem-solvingAnalytical thinkingMulti-taskingCommunication skillsTeamworkOrganizational skills

Required

Excellent communication and customer service skills
Strong problem-solving abilities
Knowledge of Windows and Mac operating systems
Ability to work independently and as part of a team

Preferred

High school diploma or equivalent preferred
Associates degree in technology preferred or CompTIA A+/ Network+

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday Pay
Sales Bonuses

Company

Advanced Tech Inc

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Advanced Tech Inc is an managed service provider (MSSP) company based out of 4303 S Racket Dr, Sioux Falls, SD, United States.
dateFounded in 2001
location
Sioux Falls, South Dakota, USA
people-size2-10 employees
web-link
https://www.advancedtechinc.com/

Funding

Current Stage
Early Stage

Leadership Team

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Jason Vanmuyden
President / CTO
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Company data provided by crunchbase