SD Wheel · 19 hours ago
Customer Service Representative - Phone (onsite first 30 days)
Wrightstown,WI,US
Full-time
Onsite
Entry Level
1+ years expSD Wheel is seeking a Customer Service Representative who will act as a liaison to provide information on products and services while resolving customer issues. The role focuses on ensuring excellent service standards and maintaining high customer satisfaction.
AutomotiveE-Commerce
Responsibilities
Complete and fulfill job duties/tasks with minimal supervision
Follow standard service operations and customer requests. May need occasional guidance to accurately resolve detailed requests
Complete stat sheet/checklist daily
Communicate with customers, while fulfilling requests/resolving issues/processing returns/etc
Emails are formatted properly (intro, body, closing) and replies are thorough, accurate, and comprehensive
Phone calls are answered in the proper tone to serve customer requests
Respond to social media comments or posts to our page
Go the extra mile to engage with customers
Exceed Enterprise efficiency and quality metrics (quality, speed, accuracy, productivity)
Qualification
Required
High School Graduate or General Education Degree
1+ years of prior customer service experience
Ability to work independently and as part of a team
Strong teamwork and collaboration skills
Creativity, customer focus, and strong attention to detail
Problem solving and decision-making skills
Organizational and analytical skills
Clear verbal and written communication skills
Possesses specialized skills with warranties, returns, damage claims, negative reviews, etc
Preferred
Possess specialized skills/knowledge in areas such as warranties, returns, damage claims, negative reviews, etc
Company
SD Wheel
SD Wheel is an online automotive parts store that offers wheels, rims, tires, and suspension.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Guerrero
Chief Operations Officer
Steve Hamilton
Founder
Company data provided by crunchbase