Albertsons Market · 10 hours ago
Senior Manager of Experience Research
Fullerton, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$158K/yr - $205K/yr
8+ years expAlbertsons Companies is at the forefront of the revolution in retail, seeking to innovate and provide exceptional customer service. In this role, you will lead research efforts to enhance customer interactions with grocery and food shopping, guiding the research practice and scaling the research team.
Retail
Hiring Manager
Lauren Thompson
Responsibilities
Be the voice of our shoppers to Albertsons. Have a keen understanding of their needs and wants, and bring empathy, accessibility, and understanding to the forefront of our experiences
Evangelize the customer’s perspective to internal business stakeholders
Work with design and product leads to identify areas where research can best provide insight and impact in our product roadmap
Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies
Design, lead, and execute timely research studies for strategic, actionable insights that provide clear direction for action and meet business goals
Establish research and usability strategies and customer feedback metrics for project teams
Establish and govern a panel of users that we can leverage for timely and accurate qualitative feedback
Be an agent of change: advance the future-state vision for the UX research practice, identifying areas of opportunity or improvement, including process improvements, new tools, and approaches
Foster collaboration between Design, Research, Design Operations, and Product, and establish a strong rapport with other research groups within the organization
Work with C-suite stakeholders and provide top-executive-quality frameworks and insights to support business goals
Establish and maintain governance of research reports and repositories
Support other researchers, leading by example, to ensure quality and consistency of deliverables and best practices
Hire, coach, and mentor research team members
Qualification
Required
Bachelor's, Master's, or Ph.D. degree, or equivalent professional experience
8+ years of planning and executing user research experience in various research methods
Experience with both generative and evaluative user research
5+ years of experience in consumer technology
Experience in creating research roadmaps, journey maps, personas, research plans, moderator guides, and research reports
Proven ability to manage multiple research requests and mentor junior resources assisting with project work while juggling competing project priorities and deadlines
Ability to champion user experience research and integrate it within the agile design planning, estimation, and prioritization process
A portfolio of past projects
Ability to train and mentor junior team members
Benefits
Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Medical, dental, vision, disability and life insurance
Sick pay (accrued based on hours worked)
PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off
Paid holidays (8-9 days annually)
Bereavement pay
Retirement benefits (such as 401(k) eligibility)
Quarterly bonus
Company
Albertsons Market
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase