Kindred Motorworks · 16 hours ago
Customer Success Manager
Vallejo, CA
Full-time
Onsite
Senior Level
$115K/yr - $145K/yr
5+ years expKindred Motorworks is a team united by a love for craftsmanship and motion, focusing on restoring vintage cars. The Customer Success Manager will be responsible for managing the post-sale customer experience, ensuring effective communication and resolution of issues for Kindred customers, while coordinating service and maintenance of vehicles.
Electric Vehicle
Responsibilities
Direct line of contact for our customers to handle vehicle delivery, scheduled maintenance, and resolution of unexpected service issues
Coordinates issue resolution in partnership with our in-house service team, third-party service locations, and dealers
Coordinates a fun, easy, and professional vehicle delivery experience and transition of ownership – Vehicle Prep/Shipping/Delivery/DMV Paperwork
Define and implement the optimal post-sales customer experience
Ensure that we have the right people, systems, and processes in place to quickly respond to and resolve all service issues
Ensure that we have professional service partners in key markets
Ensure that we have the right technology/tools in place to efficiently manage service – CRM, phone, email, web, apps, etc
Hire, train, and develop a team as we grow
Qualification
Required
5+ years of proven experience managing the customer experience – preferably for high end/luxury goods
Experience managing a 3rd party service network
Strong project management and leadership skills – Must be willing and able to coordinate cross-functionally and work with a network of service partners
Comfortable with ambiguity - We are doing something new and innovative so you will need to be a hands-on problem solver
Sound judgement
Enjoys putting structure and processes in place
Clear communicator – Strong written and verbal skills
Detail oriented, positive attitude, and a sense of humor
Neat and organized
Preferred
Automotive experience – Industry experience or equivalent preferred
Passion for automotive restoration and modification
Understanding of vehicle service and how mechanic shops operate
Company
Kindred Motorworks
Kindred Motorworks is a provider of motor work services intended to modernize vintage cars.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20.6M2021-12-01Series Unknown· $15.6M
2020-12-01Seed· $5M
Leadership Team
Rob Howard
Chief Executive Officer and Founder
Recent News
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