Buildxact · 20 hours ago
Customer Success Manager
Austin, TX
Full-time
Hybrid
Mid LevelBuildxact is on a mission to empower builders with simple, powerful tools that transform the way they work. As a Customer Success Manager, you will guide customers to achieve measurable success and ensure they derive maximum value from their subscription by coaching, training, and supporting them throughout their journey.
Project ManagementSoftware
Responsibilities
Design and refine customer lifecycle touchpoints that deliver memorable, high‑impact experiences
Contribute to training and onboarding materials that help customers hit the ground running
Create and support self‑service resources such as FAQs, documentation, and in‑app guidance
Personally manage customer escalations with a calm, methodical approach
Collaborate with Product & Development teams to shape tools and features customers genuinely need
Lead customers through onboarding and implementation, aligning Buildxact with their business goals
Coach customers on best practices to ensure strong adoption and long-term success
Use data to identify opportunities for continuous improvement and a seamless customer experience
Provide actionable recommendations that drive product usage and positive behavior change
Support retention initiatives through education, coaching, and proactive engagement
Actively work to reduce churn and strengthen customer loyalty
Share insights across teams to help build a company-wide culture of Customer Success
Qualification
Required
Experience delivering training for SaaS products
A collaborative mindset - you love working with peers and owning outcomes as a team
A balanced approach: confident in your advice, flexible in your execution
A knack for spotting opportunities that drive revenue, efficiency, and customer value
The ability to influence with agility and improve processes within a focused business model
A strong customer voice - you advocate for quality and user experience
Empathy, professionalism, and a genuine passion for educating and empowering others
A laid‑back, approachable style paired with a drive to make your mark
Company
Buildxact
Buildxact is an online estimating and job management software platform for builders and trades.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$21.58MKey Investors
Regal Funds ManagementLeigh Jasper
2022-12-20Series A
2022-01-31Series A· $13.08M
2019-12-10Angel· $8.5M
Leadership Team
Luke Bongiorno
Chief Product Officer
Recent News
Dynamic Business
2025-08-29
2024-05-24
For Construction Pros
2024-01-28
Company data provided by crunchbase