Abacus Service Corporation · 9 hours ago
Bilingual customer service
Houston, TX
Contract
Onsite
New Grad, Entry Level
$16.34/hr - $16.34/hrAbacus Service Corporation is seeking a highly motivated Bilingual Customer Service Representative to join their dynamic team. The ideal candidate will possess excellent communication skills in both English and another language, providing exceptional support to clients through various channels while ensuring a positive experience.
Health CareInformation Technology
Responsibilities
Handle inbound and outbound customer calls with professionalism and courtesy, adhering to phone etiquette standards
Assist clients by providing accurate information regarding products and services, addressing concerns, and resolving issues promptly
Conduct data entry tasks accurately within our customer management system
Manage client accounts, process transactions, including cash handling when necessary
Support sales initiatives by promoting products or services during customer interactions
Maintain detailed records of customer interactions and transactions for quality assurance and analysis purposes
Collaborate with team members to ensure seamless client support and service delivery
Utilize Microsoft Office tools to generate reports, update documentation, and communicate effectively with team members
Qualification
Required
Excellent communication skills in both English and another language
Handle inbound and outbound customer calls with professionalism and courtesy
Assist clients by providing accurate information regarding products and services
Conduct data entry tasks accurately within our customer management system
Manage client accounts, process transactions, including cash handling when necessary
Support sales initiatives by promoting products or services during customer interactions
Maintain detailed records of customer interactions and transactions for quality assurance and analysis purposes
Collaborate with team members to ensure seamless client support and service delivery
Utilize Microsoft Office tools to generate reports, update documentation, and communicate effectively with team members
Multilingual proficiency, especially bilingual capabilities in English and another language
Strong communication skills, both verbal and written, with excellent phone etiquette
Proficiency in data entry, typing accuracy, and computer skills including Microsoft Office Suite
Ability to handle outbound calling campaigns effectively
Good analysis skills for assessing customer needs and providing appropriate solutions
Strong organizational skills with attention to detail and the ability to multitask in a fast-paced setting
Spanish language proficiency
Preferred
Experience in customer support or call center environments
Demonstrated sales ability and client service skills
Cash handling experience
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase