Country Supplier · 13 hours ago
IT Helpdesk Specialist - Intern
Idaho Falls,ID,US
Internship
Onsite
InternCountry Supplier is seeking an IT Helpdesk Specialist Intern who will serve as the first line of contact for staff needing technology assistance. The role involves troubleshooting issues, managing user lifecycle tickets, and collaborating with team members to ensure effective IT support.
Retail
Responsibilities
Manage all user lifecycle tickets
Be professional and courteous with all communication through email, chat, ticket, phone, and in person
Ability to translate technical jargon into language understood by the customer
Utilize the ticket system for recording work and monitoring ticket status and queues
Follow recorded documentation to consistency in tasks
Assist in projects by performing assigned tasks on schedule
Collaborate with team members to troubleshoot issues
Follow asset tracking and compliance procedures
Comprehensive knowledge of the products Country Supplier sells
Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping
Other duties assigned as needed
Qualification
Required
Excellent communication skills
Strong troubleshooting skills
Experience with Windows and MacOS
Preferred
IT Certifications such as A+, Modern Desktop Administrator, ITIL, etc
Company
Country Supplier
Country Supplier - C-A-L Ranch Stores & Coastal Farm
Founded in 1960
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Furrows, CPA
Chief Integration Officer/ VP of Accounting
Company data provided by crunchbase