Integrity Express Logistics · 11 hours ago
Claims Specialist
Cincinnati, OH
Full-time
Onsite
New Grad, Entry LevelIntegrity Express Logistics is seeking a Claims Specialist to manage the claims process for customers and carriers. The role involves processing cargo claims, coordinating with insurance adjusters, and ensuring customer satisfaction throughout the claim process.
Freight ServiceLogisticsSupply Chain Management
Responsibilities
Process Cargo Claims by processing claims IEL experiences from a variety of carrier service issues such as temperature abuse, cargo theft, incorrect or damaged product at delivery
File claim through carrier insurance and manage claim until completion
Record claims upon initial notification through the MyEZClaims software, IEL’s claim tracking software
Work with Accounts Payable team members to process and collect payments
Collect necessary claim documents needed to process and substantiate each case in an effort to mitigate IEL loss and exposure
Assist with customer payment and overall satisfaction throughout claim process
Adhere to Claims Department principles to ensure best practices are communicated through organization
Develop claims training material and facilitate training sessions for sales team
Identify trends and trouble areas that IEL can use to mitigate risk and future loss
Expand knowledgebase and continuously learn throughout the industry from experts, current events, and case precedent
Provide reporting to management as requested and maintain accurate claim tracking
Handle other duties as assigned
Qualification
Required
High school degree or GED
Experience in transportation or logistics industry OR experience with processing claims
Ability to work on multiple tasks in a time sensitive environment, detailed oriented, able to comply with company procedures and escalate issues as needed
Investigative and analytical mindset
Basic knowledge of Microsoft Office
Negotiation skills
Preferred
Bachelor's Degree in Business, Supply Chain or related field of study
Familiarity with Carmack and commercial cargo insurance
Working knowledge of transportation management software
Ability to understand application of carrier and customer contracts
Company
Integrity Express Logistics
Integrity is our name for a reason, it is at the core of who we are.
Founded in 2007
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Private Equity
Leadership Team
James Steger
CEO
Pete Ventura
Co-founder and Partner
Recent News
Company data provided by crunchbase