Vanta · 1 day ago
Program Manager, Upmarket Education
United States
Full-time
Remote
Senior Level
$153K/yr - $180K/yr
5+ years expVanta is a company dedicated to helping businesses earn and prove trust in their security practices. They are seeking a Program Manager, Upmarket Education to design and implement a comprehensive education program for their upmarket customers, ensuring that the learning journey is effective and aligned with customer success.
Artificial Intelligence (AI)ComplianceCyber SecurityInternetSoftware
Responsibilities
Build & Own the Upmarket Education Program
Design and maintain a clear, end-to-end education journey for upmarket and enterprise customers, aligned to onboarding, expansion, and long-term success
Define what “great” education looks like for this segment and translate that into repeatable programs and assets
Establish success metrics to measure the impact of education on adoption, confidence, and customer outcomes
Create Scalable, High-Impact Educational Content
Develop and maintain educational content tailored to mid-market and enterprise needs, including:
Linear learning courses
Live and virtual training sessions
Technical and product-focused articles
Ensure content is practical, outcome-oriented, and reflects real customer workflows and use cases
Continuously iterate on content based on customer feedback, product changes, and support insights
Plan and deliver custom training sessions for Vanta’s premium support and strategic customers
Facilitate live training with confidence and clarity for technical and executive audiences
Adapt training in real time based on customer maturity, risk profile, and goals
Work closely with Upmarket Customer Success teams to:
Identify gaps in educational resources
Spot recurring customer challenges and opportunities for enablement
Align education initiatives with account strategies
Partner with Premium Support to ensure education reduces friction, accelerates resolution, and drives proactive value
Act as a trusted internal advisor on how education can better support complex customers
Own strategic, cross-functional problems from definition through execution
Balance bespoke customer needs with the creation of scalable, reusable solutions
Influence stakeholders across teams without direct authority
Qualification
Required
5–6+ years of experience in Upmarket Customer Education, and/or Customer Success, Enablement, or Training
Experience working in a SaaS environment, ideally with technical or compliance-driven products
Proven track record of owning complex, strategic initiatives and driving measurable outcomes independently
Strong program management skills, able to structure ambiguity into clear plans and deliverables
Excellent written and verbal communication skills, with the ability to explain complex topics clearly
Executive presence and comfort leading high-stakes conversations with senior customer stakeholders
Ability to balance customer empathy with business and scalability considerations
Comfortable presenting, facilitating live sessions, and fielding unscripted questions
Preferred
Background in technical training, compliance, or risk-related domains
Experience building education programs from scratch or significantly scaling an existing one
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
Benefits
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks fully-paid parental Leave for all new parents
Health & wellness and remote workplace stipends
Family planning benefits
401(k) matching
Flexible work hours and location
Open PTO policy
11 paid holidays in the US
Company
Vanta
Vanta is a trust management platform that automates compliance and risk management.
1001-5000 employees
H1B Sponsorship
Vanta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (6)
2023 (4)
2022 (10)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$503MKey Investors
Wellington ManagementSequoia CapitalCrowdStrike
2025-07-23Series D· $150M
2024-07-24Series C· $150M
2023-05-10Series B
Leadership Team
Christina Cacioppo
Cofounder and CEO
David Eckstein
Chief Financial Officer
Recent News
Tech Startups - Tech News, Tech Trends & Startup Funding
2026-01-23
2025-12-20
Company data provided by crunchbase