ALTOUR · 15 hours ago
Business Process Analyst
United States
Full-time
Remote
Mid Level
3+ years expALTOUR is a globally recognized leader in corporate travel management, focusing on connecting people meaningfully. The Business Process Analyst will oversee the quality of PNR transactions and support corporate travel processes, implementing programs for efficient fulfillment and account change management.
Travel
Responsibilities
Responsible for the management of User Support Service Desk, reviewing 2nd level service desk requests for business enhancement initiatives and evaluating requests for technician assignment to provide timely resolution to identified operational issues
Translate requests into requirements where enhancements have been defined and approved
Collaborate with the Operations leadership in researching agent productivity and process issues
Monitor GDS requirements and technical issues related to quality control systems, agent tools, and scripts
Utilize software, processes and procedures in a defined and consistent manner, documenting requirements, standards and change management
Participates in the delivery of initiatives generated through business analysis to drive projects relating to account change management, agent training and quality control standards
Department sponsor participating in client and product implementations
Conducts and/or participates in client implementations or operational meetings providing an overview of quality control & reporting processes
Work with Education and Training team to ensure enhancements to GDS products/services and agent tools are being trained across the organization
Responsible for testing and providing feedback on automation/script programming across all GDS and systems
Maintains a favorable working relationship with all other company team members to foster and promote a cooperative working climate which will be conducive to improved employee morale, productivity, efficiency and effectiveness
Demonstrates an understanding of all Altour system requirements and processes to coordinate with internal areas as needed
Qualification
Required
3+ years travel operations and/or travel experience
Practical expertise in two of the following GDS', Amadeus, Sabre, Travelport Plus/Galileo
Sound critical thinking and organizational skills
Consistent accuracy in task
Ability to retain and recall information
Strong Teamwork and interpersonal skills
Strong organizational skills required to handle multiple projects and priorities simultaneously
Excellent verbal and communication skills
Proficient in setting and managing internal and external customer expectations
Benefits
Choice of two medical plans and two dental plans
Vision insurance
Flexible spending accounts (FSAs)
Company-paid life insurance and AD&D
Optional additional life insurance and AD&D
Disability insurance
Paid parental leave
Paid time off
401k Plan with company match
Discounted employee travel options
Access to LinkedIn Learning webinars and courses
Discounted pet insurance and auto, home, & renters insurance
Company
ALTOUR
ALTOUR is an Travel Management Company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lee Thomas
Chief Operating Officer | President Business Travel
Lisa Morris
Founder and President- Road Concierge an ALTOUR company
Recent News
News Archives - Times Kuwait
2025-09-01
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2025-08-31
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