Convera · 1 day ago
Payment Processing Coordinator
Santa Ana
Full-time
Hybrid
New Grad, Entry LevelConvera is the largest non-bank B2B cross-border payments company in the world. As a Banking Payments Investigator, you will be responsible for resolving payment queries and maintaining relationships with banking partners to ensure effective transaction processing.
Telecom & CommunicationsPaymentsSoftwareInternet
Responsibilities
Resolve multi-channel (Call when requires, cases and emails) payment queries, providing immediate answers were possible and referring to banking partners when necessary
Identify Time/Rate critical buybacks/reissues and action with urgency to limit potential loss to Convera or our customer
Ensure appropriate accounting proof is present prior to actioning any repurchase request
Act as the bridge between our banking partners and internal customers both in writing and verbally as required
Identify and initiate the proper bank message to resolve payment breaks. Amendments, Recalls, Tracers, Bank Charges Inquiry, Respond to request for Compliance inquiries
Communicate frequently with the correspondent bank network to help resolve payment investigations
Qualification
Required
Ability to navigate a computerized data entry system, good knowledge of internal systems
Advanced ability to read and interpret bank messages
Good numerical ability
Good knowledge of local and international payment methods
Good knowledge of FX markets and commercial awareness
Ability to update process documents and Standard Work Sheets
High degree of accuracy and attention to detail
High degree of self-motivation
Professional telephone manner with an ability to develop rapport with banking partners and internal stakeholders
Excellent written and verbal communication skills in the English language
Benefits
Market competitive monthly gross salary.
Opportunity to earn an annual bonus (based on role level)
Great career growth and development opportunities in a global organization
Generous insurance (health, disability, life)
Hybrid mode (2 days at the office) Tuesday and Wednesday.
Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
Paid volunteering opportunities (5 days per year)
Company
Convera
Convera is a global leader in commercial payments.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$20MKey Investors
Mayfield Fund
2006-01-01Acquired
2001-10-01Series C· $20M
Leadership Team
Patrick Gauthier
Group CEO, Chairman of the Board Convera USA, Convera Europe Financial S.A.
Meaghan Riley
Chief Commercial Officer
Recent News
2025-09-17
MarketScreener
2025-03-21
2023-07-13
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