Shamrock Foods Company · 8 hours ago
Sales Support Assistant
Meridian, ID
Full-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expShamrock Foods Company is a family-owned and operated leader in the food industry. They are seeking a Sales Support Assistant to support the School Sales team by maintaining customer relationships, processing orders, and assisting with sales growth initiatives.
AgricultureFood and BeverageManufacturing
Responsibilities
Account Mgr. route coverage and assistance, facilitation and/or execution of sales route needs, maintain consistent sales associate practices and relationships; Account Mgr. / customer review for continuous improvement and evaluation of service level expectations and sales revenue/margin sustainment
Accurate entering and processing of customer orders and requests; resolving customer questions and/or concerns; strong follow-up with sales and customer; processing outs, edits and sales reports
Assist in facilitation of samples/cuttings for new/existing growth opportunities; coordinate with SFC specialist/resource(s), vendor/broker, customer and/or sales associate to execute on behalf of DSR and/or customer requests
Responsible for maintaining customers within credit terms, sales agreements and proposals
Assist in preparation of SFC Capabilities package, resources, services, customer presentation packets including PowerPoint presentations as needed
Coordinate and communicate all activities between sales & their respective customer entities to ensure a smooth roll-out process for openings and Customer On-boarding Process, complete with follow-up timelines and Customer expectations metrics
Conducts research as needed and assists in development of proposals and contracts using word processing applications
Coordinates and arranges customer/SFC meetings – scheduling and confirmation with all parties, preparation of agendas, facilities and coordination of necessary resources
Item Rationalization from customer menu and/or product specs for OG coding prep
Order Guide (OG) Coding and data export for market basket preparation
Market basket development - comp savings/opportunities & collective usage Performa
Pro-active and/or requested reporting of customer SL – OEEs, Delivery & Service Level reporting
Handle mid to high level customer escalations from both customers and Level 1 peer associates for internal/external customer issue collaboration and resolve
Identify process improvement opportunities; show consistent project participation; ensure sustainment of Customer Care processes utilizing BPI methodologies
Contribute positively to the School Sales Support team, sales community, customer account base, culture, business needs and productivity of sales goals and initiatives
Provide support and/or guidance for customers
Responsible for managing customer orders
Communicating with customers regarding out-of-stocks and substitution options
Strengthening customer relationships
Scheduling exception deliveries
Determining credits for customers when appropriate
User Management
AR Research & Resolution
Will Call Orders
ASPIN Invoices/Credits/SAE Reports
Contact List Management
Communication with transportation team – delivery issues
Non-invoiced – Overage/Mis-delivery/milk crate/Pallet pick up scheduling
Inventory slot check requests
USDA Order Management
Perform other duties as assigned
Qualification
Required
High school diploma or general education degree (GED)
Two years minimum of direct sales, Customer Care and/or sales support experience or two years related industry experience and/or training, foodservice experience preferred
Must have excellent written and communication skills and ability to always interface with customers professionally via phone and email
Consultative, solutions-oriented and value-based approach to managing account business relationships and customer resolve
Comprehensive knowledge of SFC product categories and resources and proficient knowledge of various Order Entry processes & procedures, including web-based systems; able to facilitate customer training and/or materials for new customers
Accuracy of order entry processing, product rationalization, coding and building an order guide
Must have Microsoft Office proficient – Outlook, Word, Excel and PowerPoint and Order Writer Proficient (SmartSell, SmartDesk, SmartWeb)
Must be able to understand the Credit Application Process and terms options and Customer Setup Processes - including Delivery Days
Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays
Benefits
Shamrock Foods pays for the majority of your health insurance
401(k) Savings Plan
Profit Sharing
Paid Time Off
Incredible growth opportunities
Continued education
Wellness programs
Company
Shamrock Foods Company
For over 100 years, Shamrock Foods Company has worked to ensure people come first – our 5,000+ associates, our customers, and the families we serve across the nation.
5001-10000 employees
H1B Sponsorship
Shamrock Foods Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (13)
2022 (7)
2021 (6)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Eddie Greco
Vice President Corporate
Recent News
FoodProcessing.com
2025-08-07
Google Patent
2025-05-06
Company data provided by crunchbase