Full Swing Simulators · 8 hours ago
IT Support Associate
Carlsbad,CA,US
Full-time
Onsite
New Grad, Entry Level
0+ years expFull Swing Simulators is a leader in sports technology, delivering industry-leading golf simulators and launch monitors. They are hiring an IT Support Associate to provide technical support and troubleshoot issues for employees across the company, ensuring effective IT solutions and support.
ArtGolfManufacturingMedia and EntertainmentSporting GoodsSports
Responsibilities
Desktop Support - Serve as the first point of contact for employees experiencing computer-related issues. Diagnose and resolve hardware and application troubleshooting
Provide first-level technical support for desktops, laptops, printers, mobile devices, and basic network issues
Troubleshoot hardware, software, and connectivity issues (Windows/macOS environments)
Set up, configure, and deploy new employee equipment (laptops, monitors, peripherals, user accounts)
Assist with onboarding and offboarding IT tasks (account creation, access removal, equipment recovery)
Manage Active Directory users and groups
Manage Microsoft 365 ecosystem including Exchange Online, Teams, SharePoint, and OneDrive
Support common business applications (Zoom, Atlassian ecosystem, Smartsheet, TeamViewer, Dropbox, etc.)
Respond to IT tickets and walk-up requests in a timely, customer-focused manner
Escalate more complex issues to senior IT staff with clear documentation
Maintain accurate inventory of IT equipment and basic system documentation
Assist with routine IT maintenance, updates, and security best practices
Provide basic support for AV equipment and conference room technology
Perform other duties as assigned
Qualification
Required
Associate's degree or technical certification in IT or related field
0–2 years of experience in IT support, help desk, or a related technical role
Basic understanding of computer hardware, operating systems, and common business software
Experience with Microsoft Office Suite
Familiarity with Windows and macOS environments
Strong customer service mindset with clear communication skills
Ability to prioritize tasks and manage multiple requests at once
Willingness to learn, take feedback, and grow within the IT function
Experience with ticketing systems (Jira, Zendesk, AutoTask, etc.)
Exposure to networking basics (Wi-Fi, VPNs, IP concepts)
Familiarity with endpoint management or MDM tools
Previous experience supporting employees in a corporate or manufacturing environment
Preferred
TIL Certification or relevant IT Service Management (ITSM) training
Experience with Datto Auto Desk
Benefits
Comprehensive Benefits Package – Medical, dental, and vision coverage, plus more
401(k) with Company Match – Up to 4% contribution match
Paid Time Off – Generous PTO and paid holidays
Supportive Work Environment – A relaxed, non-corporate atmosphere
Team Culture – Engaging team bonding events and activities
Onsite Wellness – Access to a personal trainer, yoga classes and gym facilities for a healthy work-life balance
Company
Full Swing Simulators
Full Swing is the worldwide leader in cutting-edge indoor golf simulation technology.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-02-18Private Equity
2021-07-26Acquired
2017-05-10Private Equity
Recent News
Company data provided by crunchbase