NEST® - Integrated Facilities Management · 18 hours ago
Customer Service Rep - HVAC
Bonita Springs, Florida, United States
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expNEST is a pioneer in the Integrated Facilities Management industry, and they are seeking an HVAC Associate to support clients and service providers. The role involves ensuring HVAC services are scheduled, dispatched, and documented accurately while maintaining strong communication across teams.
Facilities Services
Responsibilities
Interact professionally with NEST team members, NEST of Florida, 20 Digits Technology, ISPs, and clients
Communicate daily via phone, email, text, and messaging platforms
Receive and respond to work order inquiries from clients, providers, and internal teams
Ensure client satisfaction through timely, detailed responses to service requests and issues
Maintain and meet all external client SLAs by prioritizing work appropriately
Dispatch ISPs for HVAC services and update all parties accordingly
Schedule services with providers and client locations
Follow up and confirm completed services with ISPs and locations
Gather required paperwork, signed work orders, and invoices for billing
Maintain accurate notes and updates in System Z
Monitor work order health and ensure nothing falls through the cracks
Understand System Z terminology, grids, and work order statuses
Ensure all details needed for dispatching, quoting, and NTE adjustments are collected
Support onboarding and hiring of new ISPs for coverage across the U.S
Identify provider performance issues and escalate when needed
Meet departmental KPIs and quality standards
Maintain professional phone and email communication at all times
Support new programs, projects, and high-visibility work orders
Provide backup support to other departments during high-volume periods
Keep organized documentation so all parties stay informed
Qualification
Required
High school diploma or GED
1–2 years of customer service or facility management experience
Strong phone, email, and customer service skills
Intermediate computer skills and ability to learn internal systems
Benefits
40 hours Vacation + 32 hours Personal (Year 1)
40 hours Paid Sick Time
Medical plans – NEST helps cover the cost
401(k) with company match
Employer-paid life insurance ($15,000)
Employee Assistance Program (EAP)
Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
Company-sponsored engagement & philanthropic events
Company
NEST® - Integrated Facilities Management
With 30 years in the industry, NEST is the premier, multi-facility strategic partner providing organizations a fully executed program and 360◦ view of their facilities management spend.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Almond
Chief Executive Officer
Jason Cesare
Chief Financial Officer
Company data provided by crunchbase