Knipper Health · 8 hours ago
Pharmacy Application Systems Administrator
UNAVAILABLE, UNAVAILABLE, US
Full-time
Hybrid
Mid, Senior Level
2+ years expKnipper Health is a company focused on pharmacy operations and IT solutions. They are seeking a Pharmacy Application Systems Administrator to serve as the primary technical owner for pharmacy-facing applications, managing telephony configuration, pharmacy management systems, and supporting cross-functional projects.
MarketingPharmaceutical
No H1B
Responsibilities
Serve as subject-matter expert for telecom configuration, scripting, routing, and troubleshooting
Manage IVR workflows, SMS BI integrations, and outbound dialing functionality
Support call flow development, testing, and optimization for patient and provider interactions
Collaborate with Operations and Compliance teams to deploy changes safely and in accordance with regulatory timelines
Manage Masergy IVR (Five9) integrations within the CXOne platform
Provide support and perform administrative tasks related to telephony configuration
Providing Tier 2–3 technical support for pharmacy CRM systems, including MMS PrimeRx, ePost, and other pharmacy management software
Assist with configuration, testing, and validation of workflow changes, user roles, and reporting tools
Support data integration and troubleshooting between pharmacy systems and inventory platforms
Manage user access requests, windows permissions, and application security through ticketing systems
Maintain documentation for configurations, SOPs, and change management logs
Participate in system upgrades, new and ongoing client implementations, and automation initiatives
Serve as a key liaison between IT, Pharmacy Operations, and vendor engineering teams
Support cloud-based CRM and telephony contact center integration enhancements to optimize the patient experience
Manage integrations with development and monitoring platforms, leveraging dashboards and reporting tools to ensure stable, well‑documented releases and clear visibility into system performance
Identify opportunities to streamline workflows and reduce manual touchpoints
Maintain high service levels for system uptime and issue resolution
Support pharmacy readiness for audits and data security requirements
Qualification
Required
Bachelor's degree in information systems, Computer Science, or related field — or equivalent experience
5-2+ years of hands‑on experience administering telephony configuration, including IVR design and scripting (NICE, INContact, or equivalent)
Strong understanding of pharmacy operations, preferably in a mail-order or specialty
Experience supporting or integrating pharmacy management systems (PrimeRx, ePost, QS/1, or similar)
Familiarity with Salesforce, Active Directory, and Jira for user management and ticket workflows
Proven ability to work cross-functionally with non-technical users in a regulated environment
Strong analytical thinking with advanced troubleshooting and scripting skills
Excellent communication and stakeholder management abilities
Proven project ownership with the ability to manage competing priorities effectively
Highly organized and detail‑oriented, with a focus on thorough documentation
Effective time management skills
Preferred
Knowledge of telephony configuration, including IVR and SMS Certification(s)
Prior experience in a pharmacy IT, pharmacy informatics, or systems analyst
Exposure to HL7, API integrations, or data flow between call center and dispensing systems
Background in healthcare operations and/or pharmacy operations; Pharmacy Technician license is preferred but not required (can be obtained after hire)
Company
Knipper Health
Knipper Health is a pharmaceuticals company offering sampling distribution and prescriber validation services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Frazier Healthcare Partners
2025-07-08Private Equity
Leadership Team
Michael Laferrera
President and Chief Executive Officer
Joseph Schmadel
CDO / CIO
Recent News
Fierce Healthcare
2025-08-06
Company data provided by crunchbase