Altera Digital Health · 6 hours ago
Client Success Executive
United States
Full-time
Remote
Entry Level
2+ years expAltera Digital Health is seeking an energetic and driven Client Success Executive to join their CareInMotion team. This role focuses on building relationships with clients, understanding their needs, and ensuring they receive maximum value from the company's solutions.
Computer Software
Responsibilities
Partner closely with our Client Delivery Executives to support and enhance the client experience
Serve as a go-to point of contact for a portfolio of clients, building strong, lasting relationships
Proactively engage with clients, including C-suite executives, through regular calls and meetings to understand their goals, and feedback on our systems
Play a key role in our client relationships and contributing to our Net Promoter Score (NPS) goals
Collaborate with internal teams to ensure client needs are met and issues are resolved effectively
Balance your time effectively between direct client engagement and internal strategy and coordination with the Altera team
Qualification
Required
A recent university graduate or someone with 2-3 years of experience in a client-facing role
Exceptional communication, interpersonal, and relationship-building skills. You are a natural 'people person.'
A high level of energy, enthusiasm, and a positive, can-do attitude
Strong organizational skills and the ability to manage multiple priorities
Willingness and ability to travel up to 25%
Preferred
Direct experience in a Customer Success Manager (CSM) or Account Management role
Experience or interest in the digital healthcare or technology industry
Benefits
Huge Growth Potential: This isn't just a job; it's a career path.
High-Impact Work: You won’t be just a number.
Supportive Team & Onboarding: You’ll be set up for success from day one.
Company
Altera Digital Health
Healthcare IT should work for clinicians, not against them.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Danielle Emola, MBA, PHR
Human Resources Business Partner
Kate Lawrence Kayen
HR Business Partner, Manager
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