Xcel Energy · 15 hours ago
Mgr, Revenue Cycle Field Ops
Twin Cities Area
Full-time
Onsite
Mid, Senior Level
$98K/yr - $139K/yr
5+ years expXcel Energy is a leading combination electricity and natural gas energy company, offering a comprehensive portfolio of energy-related products and services. The role is responsible for directing Revenue Cycle operations, ensuring compliance with policies and regulations, and managing customer satisfaction and safety performance across multiple locations.
Electrical DistributionEnergyNatural Resources
Responsibilities
Provides leadership, coaching, and support and development opportunities for bargaining and non-bargaining unit employees. Manages large territories requiring extensive travel (districts may extend thousands of square miles). Responsible for hiring, training, disciplines and performance evaluation. Where applicable, interprets and administers the terms and conditions of labor agreement to maintain positive relations with the union; negotiates with union representatives to achieve conflict resolution, investigates, prepares, and testifies during grievances up to and including arbitration. Responsible for resolution of customer requests and inquiries
Interacts with entire Revenue Cycle management team to develop, maintain, and implement Xcel Energy credit policies and cross-functional process to ensure reduction of arrears, write-offs and DSO (Daily Sales Outstanding). Manage implement and coordinate training of Credit policy to other credit units. Interacts with entire Revenue Cycle management team to develop and maintain Revenue Protection programs, policies and guidelines in accordance to regulations, assuring consistency with industry benchmarking. Coordinate customer awareness and training, as well as program implementation. Review all Revenue Protection investigations
Manage relationships with outsourced vendors, for assigned area, to ensure desired performance levels. Serves as deregulation point of contact as deregulation becomes focal point in districts and works with other managers in deregulation implementation
Interacts with entire Revenue Cycle management team to development and implement of policies and procedures, measurements, and evaluations in support of Xcel Energy's commitment to safety
Utilizes demonstrated in-depth knowledge and competency in all related data acquisition applications and technologies. Accountable for accurate and timely data acquisition of energy meters via utilization of human resources and technologies including automation. Evaluates, recommends, develops and implements technologies and applications that ensure the integration of data in timely and accurate manner. Works with Delivery Management to ensure accurate and timely technology training and installations
Develops, implements, and adheres to department business plans and operating budget to support corporate strategies, standards, and goals that meet or exceed customer, shareholder, and employee commitments and requirements
Performs other duties as assigned
Qualification
Required
College degree or equivalent combination of education and experience required
5 or more years of related work experience with automated and manual meter reading systems, billing system operations, credit and collection procedures/policies, thorough understanding of PUC and Electric and Gas rate requirements, basic security management and loss prevention strategies is required
Minimum of 3 years leadership / supervisory experience required with preferred experience in labor agreement negotiations
Detailed knowledge of utility regulatory requirements, budgeting and customer resource systems are required
Demonstrated in-depth knowledge and competency in all related data acquisition applications and technologies
Strong verbal and written communication skills
Preferred
Previous experience working with bargaining employees
Benefits
Annual Incentive Program
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave
Company
Xcel Energy
Xcel Energy is an electric and natural gas energy company that offers a portfolio of energy-related products and services to customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.39BKey Investors
US Department of EnergyBreakthrough Energy Ventures
2024-11-04Post Ipo Equity· $1.2B
2023-10-18Grant· $100M
2023-09-22Grant· $70M
Leadership Team
Robert Frenzel
Chairman, President and CEO
Tim Peterson
CIO/CTO
Recent News
Renewable Energy Magazine
2026-02-06
2026-02-05
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