Cegal (GSES) · 19 hours ago
IT Support Engineer (Levels I & II)
Folsom, CA
Full-time
Hybrid
Entry, Mid Level
$32/hr - $50/hr
2+ years expGSES is the Sacramento region’s fastest growing IT Company, known for its commitment to continuous improvement and operational excellence. The IT Support Engineer II is responsible for delivering and maintaining IT services, providing second level support to customers and the internal team, and resolving complex technical issues through both remote and onsite assistance.
Data ManagementDeliveryOil and GasProject Management
Responsibilities
Design, configure and deploy servers, routers, switches, firewalls, phones
Advanced Server maintenance and repair including hardware diagnosis of complex environments
Implementation of complex customer server and network projects
Server maintenance and repair including hardware diagnosis
Implementation of customer server and network refresh projects
Development of detailed work plans for approved partner/customer projects
Provide advanced technical escalation support to team to resolve user PC, email, internet, and LAN access problems
Resolves network performance issues by network monitoring and analysis, performance tuning, troubleshooting network problems and escalating to vendor
Secures network by auditing client’s servers and network to ensure network access standards
Provide support for complex windows domain model and user profile related issues
Configure, maintain, and monitor distributed backup systems
Prepares users and staff by designing and conducting training programs, providing references and support
Work directly with vendor support, working through diagnostics and implementing the solution
Resolves network performance issues by troubleshooting network problems and escalating within team and/or to vendor
Troubleshoot and become familiar with various types of client/industry specific software
Provide support for windows domain model and user profile related issues
Maintain and monitor distributed backup systems
Ensure the confidentiality, security, and data integrity of client information at all times
Provide efficient and timely resolutions to customer support cases
Ability to prioritize service tickets by urgency
Ability to accurately track time and services performed during the course of the day
Respond to on call pager as part of team pager rotation
Maintain productivity levels in relation to peer group
Updates job knowledge by participating in educational opportunities
Analyze and isolate issues
Maintain integrity of the network, server deployment, and security
Willingness to work overtime, afterhours, and weekends as required by the task or project at hand
Qualification
Required
Relevant College, trade-school or certification program required
Two to Ten (2-10) years of experience in PC repair/support, System Engineering, and IT Administration roles or similar required in a professional or educational setting
Any equivalent combination of education and experience
Current Microsoft certification in server and/or MS 365 technologies required
A valid driver's license, proof of automobile insurance and current registration is required for this position
Preferred
Other network infrastructure hardware and software certs preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Paid time off
Professional development assistance
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance
Company
Cegal (GSES)
GSES is a global professional services company that provides our customers with an integrated, full-service product & business consulting offering within production data management, whilst we are vendor agnostic you can be assured our solutions encompass best in class business and technology strategy.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase