CapCenter · 1 day ago
Mortgage Default Management & Loss Mitigation Lead
Glen Allen, VA
Full-time
Onsite
Mid, Senior Level
4+ years expCapCenter exists to help clients achieve all their homeownership goals, and they are seeking an experienced mortgage servicing professional to lead the development of a new business line in default management. This role involves shaping operations, optimizing processes, and ensuring compliance while delivering exceptional borrower experiences.
FinanceInsuranceReal Estate
Responsibilities
Develop, implement, and maintain policies and procedures for default management, including collections, loss mitigation, and foreclosure
Provide guidance and support to borrowers, helping them explore solutions to bring their loans current or pursue alternative options
Manage delinquency and foreclosure timelines, ensuring all GSE and Agency requirements are met
Oversee default reporting to GSEs, Agencies, auditors, regulators, and internal stakeholders
Evaluate borrowers for loss mitigation strategies, including repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and potential refinancing
Supervise foreclosure and REO processes to ensure operational efficiency and regulatory compliance
Collaborate with customer service, internal teams, and external vendors to deliver exceptional borrower experiences
Analyze loan data to generate actionable insights that enhance performance and operational effectiveness
Lead and support special projects, continuous improvement initiatives, and ongoing compliance training
Qualification
Required
4–7+ years of experience in mortgage servicing, with a focus on collections, loss mitigation, and default management
Demonstrated success leading mortgage servicing projects and operational enhancements
Strong knowledge of GSEs and Agency requirements (Freddie Mac, Fannie Mae, Ginnie Mae)
Expertise in borrower workout options and default resolution strategies
Excellent communication skills, with the ability to collaborate effectively across teams and engage professionally with borrowers
Entrepreneurial, proactive, and results-oriented mindset, capable of managing multiple high-impact initiatives
Analytical and detail-oriented, translating complex data into actionable insights
Comfortable leveraging technology, including AI and machine learning tools, to optimize servicing processes
Bachelor's Degree from an accredited college or university
Preferred
Familiarity with FICS servicing system preferred
Benefits
Medical
Dental and life insurance benefits
401K
Paid vacation
Company
CapCenter
CapCenter offers mortgage, realty, and real estate services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Lee
Chief Technology Officer
Sean DiBlasi, CFA
Chief Financial Officer
Company data provided by crunchbase