MadaLuxe · 18 hours ago
IT & Facilities Assistant
Seal Beach, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $35/hrMadaLuxe is a partner for the world’s most coveted brands and retailers, providing support across fashion, lifestyle, and venture tech divisions. The IT & Facilities Assistant will be responsible for addressing IT and facilities service requests, ensuring timely resolutions, and supporting multi-office operations with exceptional customer service and attention to detail.
ApparelFashionMarketingRetailSupply Chain ManagementWholesale
Hiring Manager
Liz Lorah
Responsibilities
Respond to and resolve support tickets via phone, email, and remote tools
Troubleshoot and support Windows/Mac OS, Microsoft Office 365, and common enterprise applications
Set up and configure new user accounts, email, and hardware devices
Assist with password resets, software installations, and basic network connectivity issues
Escalate complex issues to senior IT staff while maintaining detailed documentation
Ensure timely follow-up and communication with users to maintain high customer satisfaction
Support onboarding/offboarding processes including equipment provisioning and recovery
Support setup of conference and meeting rooms, updating multimedia displays, and monitoring conference/meeting room calendars
Serve as a point of contact for in-house maintenance and inspection services in partnership with Workplace & Culture Manager
Handle minor repairs independently when appropriate, such as setting up workstations, changing lightbulbs, and other small repairs
Qualification
Required
Places high value on customer service, striving to provide superior service as a point of pride
Provide quick and effective assistance, demonstrating a responsive and helpful attitude
Exceptional attention to detail
Takes a thorough and curious approach to problem-solving, with excellent research, problem-solving, and analytical skills
Respond to tech inquiries via email, online chats, over the phone, or in person
Must be able to multi-task and appropriately reprioritize workload in a fast-paced environment, keeping track of multiple streams of input in moments of importance
Strong verbal and written communication skills
Exceptional documentation skills
Be available and able to assist with troubleshooting hardware and software issues
Proficient in M365, working knowledge of Windows Server, support Windows/Mac OS, and mobile phone applications
Preferred
Bachelor's or Associate's degree in Information Technology, Cybersecurity, or InfoSec strongly preferred
Company
MadaLuxe
MadaLuxe is a diversified global luxury company and growth partner for the world’s most coveted brands and retailers.
Founded in 2010
501-1000 employees
H1B Sponsorship
MadaLuxe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Terry Glynn
CFO
Michael Hansen
Chief Operating Officer
Recent News
2025-09-12
2025-08-28
Company data provided by crunchbase