County of Riverside · 14 hours ago
Eligibility Technician I/II (Desert Locations Only)
Riverside County, CA
Full-time
Onsite
New Grad, Entry, Mid Level
$21.73/hr - $28.59/hr
0+ years expThe County of Riverside's Department of Public Social Services is recruiting for Eligibility Technician I/II positions in the Desert Region. The role involves interviewing applicants for aid, determining eligibility for public assistance programs, and maintaining effective relationships with diverse populations.
GovernmentHealth CarePublic RelationsPublic SafetySocial
No H1B
Responsibilities
Initially participate in Eligibility Technician Induction Training consisting of formalized class training and on-the-job training, which would give instruction to learn the typical duties performed by the journey level classes
Interview applicants for, and recipients of one or more aid categories, to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; conduct such interviews in the Department of Public Social Services, by phone, or in private homes, hospitals, nursing homes, and other locations outside of the Department; obtain pertinent information concerning such items as income, other financial resources, and financial obligations/debts from applicants and recipients; obtain additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews
Determine eligibility in accordance with established procedures; dictate or record information for case records
Interpret program regulations and other pertinent material to applicants, recipients, and the general public
Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness
Obtain necessary information during phone and in-person interviews by establishing rapport, explaining the purpose of the interview, responding to customer concerns/questions, and/or asking appropriate follow-up questions
Write information, using accurate grammar, in a manner that is clear, well-organized, and follows a logical progression to ensure the writing is tailored to the intended audience or purpose
Use external systems, applications, search engines, and databases, including web browsers and web-based information systems to conduct research in order to determine and/or verify eligibility
Compute amount of grant authorized and perform other similar required computations
Prepare and maintain other documents associated with the eligibility determination process
On the basis of observation, or of needs expressed by applicant orally or in specified locations on the applications and declaration forms, refer all applicants and recipients who appear in need of social services to designated social work staff members after completing the appropriate referral forms
Qualification
Required
Graduation from high school, or attainment of a satisfactory score on a G.E.D. examination
Two years of general or specialized clerical experience
Two years of responsible experience that includes substantial work involving public contact, interviewing, math computations, or completing complex forms
Completion of 60 semester or 90 quarter units from an accredited college or university, preferably with course work in social welfare, sociology, social/human services, other behavioral sciences, business/public administration, or a closely related field to the assignment
Possession of a valid California Driver's License may be required
All candidates will be REQUIRED to take an online test as part of the application process for this position
Candidates who indicate that they are bilingual in Spanish will be required to take and pass an un-proctored Spanish bilingual assessment
Interview effectively in a variety of settings
Accurately gather, record, and correctly evaluate data necessary for the determination of eligibility for various public assistance programs
Correctly interpret the rules and regulations
Speak and write effectively
Maintain accurate and systematic records
Establish priorities and meeting deadlines
Preferred
Working knowledge of CalSAWs (State Automated Welfare System) as well as interviewing clients to gather information and assisting clients with completing applications
English-Spanish bilingualism
The goals of public social service agencies
The basic laws, rules, and regulations governing eligibility and grant determinations for public assistance programs
Interviewing and record keeping techniques
Problems requiring referral to the social service staff
Standard office procedures and practices
Microsoft Office
Benefits
10 days paid vacation
Sick-time accrual
CalPERS defined benefit retirement plan
Medical flex benefit of $926.52 monthly
Paid vision
Short-term disability
Life insurance
Voluntary deferred compensation (457)
12 paid holidays a year
Company
County of Riverside
County of Riverside is a government entity that provides regional administration, public services, and community support programs.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Nestande
Deputy CEO
Charissa Leach, P.E.
Riverside Co. Asst. Chief Executive Officer/TLMA Director
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