Riverside Health · 9 hours ago
iCare Applications Analyst
United States
Full-time
Remote
Mid Level
3+ years expRiverside Health is seeking an iCare Applications Analyst responsible for the design, build, testing, validation, and implementation of Epic applications. The role involves coordinating with various stakeholders and ensuring successful integration of clinical and business processes with the Epic application.
Health CareHospitalMedical
Responsibilities
Provide technical and clinical/operational expertise in the design, programming, testing, and implementation of relevant applications while participating in solutions and providing sound recommendations to meet end-user and stakeholder needs
In conjunction with stakeholders, validate and determine if the problem, need or issue is application, training or technical related. Gather and organize relevant information to resolve the incident
Consistently communicate with Training & Support and reporting areas to keep them informed of upgrades and changes. Serve as an active member of 1-2 Integrated Workgroups (Epic defined formal and informal/ad-hoc)
Proactively communicate and keep end users informed of ticket status and resolve within given ServiceNow parameters. Ensure workflow associated with the change is appropriate to the end-user. Participate in formal stakeholder meetings, vendor workgroups and communication channels. Maintain regular communication with Epic representatives
Perform quality assurance, application and integrated testing on all builds. Document testing results
Participate in training development, provide updates needed on existing material and assist with identifying team members affected by changes
Optimize the design of Epic to meet the needs of end-users. Conduct re-evaluation of implemented solutions and workflows. Participate in ongoing change evaluation and support end-users in maintaining changed workflow and technological processes. Maintain awareness of Epic's best practices and adoption rates
Maintain Epic Certification/New Version Training (NVT). Complete system maintenance items as required, timely resolution of Service Catalog tasks and work IT owned WQs. Complete system updates on-time
Qualification
Required
Bachelors Degree, In Preferred Programs of Study (Health Care Administration, Business Administration, Clinical Information Systems, Informatics, Information Technology, Sciences or Clinical Role) (Required) or Technical License or High School Diploma with 6 years of progressive health care experience, preferably in an Integrated Delivery Network in clinical care or operations (Required)
3 years of hands-on Epic systems build experience with appropriate Epic training / certifications in at least one application area. (Required)
3 years of progressive health care experience, preferably in an Integrated Delivery Network in clinical care or operations (Required)
Involved in 1 or more Integrated workgroups (Epic defined formal and informal/ad-hoc). (Required)
Epic Certification - EPIC within 180 Days (Required)
Epic Badge - EPIC within 180 Days (Required)
Company
Riverside Health
Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, wellness centers, etc.
5001-10000 employees
H1B Sponsorship
Riverside Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-11Corporate Round
Leadership Team
L. Shawn Nelson
AVP Finance & CFO, Lifelong Health
Frankye Myers, MSN, RN, NE-BC
Senior Vice President / System Chief Nursing Officer
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