Koenig & Bauer (US)/(CA) · 10 hours ago
Service Technician/Electro-Mechanical
Texas, United States
Full-time
Onsite
Mid Level
$27/hr - $46/hr
3+ years expKoenig & Bauer is the oldest global printing press manufacturer, seeking a Field Service Technician – Electro-Mechanical to travel to customer locations for installation and maintenance of printing presses. The role involves troubleshooting mechanical and electronic components, delivering customer service, and ensuring quality repairs.
Printing
Responsibilities
Troubleshoot mechanical, electronic and electrical components on Koenig & Bauer (Flexotecnica) CI flexo and web offset presses. Solid background in mechanics and electronic concepts and automation is a must
Understand the operation of various models and sizes of flexo printing presses in order to diagnose performance issues
Must have strong understanding of PLC technology (Bosch and Rockwell) and be able to read, interpret, modify, troubleshoot, and program the PLC
Understand and troubleshoot close loop system, such as temperature control, tension control, L.E.L. control, etc
Understand and troubleshoot drive and motor technology, including torque, current, architecture, types of alarms, and general concepts that join all drives and motors
Program part/ module on site
Troubleshoot peripheral equipment like Enercon, BST, Fife, Maxon, etc
Contact Flexotecnica Italy or Koenig & Bauer Germany about machine specific problems and software
Troubleshoot high speed communication, including all that surrounds Ethernet: switches, addresses, and overall philosophy behind these communications
Install software updates
Troubleshoot software issues
Troubleshoot complex mechanical, electronic, and electrical issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Remote Maintenance, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure
Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and K&B Parts Department in the procurement of parts, working with the customer and K&B Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with K&B Warehouse and Service in the arrangement of any special tools needed for the job
Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job
Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department
Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed, and any other required paperwork or records
Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace
Performs other related job responsibilities as necessary based on business needs
Qualification
Required
High School Diploma or GED-equivalent required; but post-high school degree or certification in technical field including but not limited to printing, or industrial/plant maintenance
Minimum three to five year related work experience in printing, press manufacturing, industrial/plant maintenance, automotive production/service, or other related technical field
Experience with OS2; Microsoft Windows; programming and networking; extensive use of various proprietary software and programming tools; basic use of e-mail, internet navigation, word processing, and spreadsheets
Experience working with basic hand tools such as wrenches, ratchets, sockets, pliers, hammer, screw drivers
Ability to read electrical schematics and mechanical CAD drawings
Computer literacy with basic knowledge of e-mail, internet navigation, word processing, spreadsheets, and other business system software
Good customer service skills with attentive listening, ability to ask the right questions for clarification, and prompt response
Good verbal communication skills including the ability to communicate complex technical information to people with varying degrees of technical knowledge and ability
Collaborative team member with the ability to build strong interpersonal relationships with external customers and other internal resources such as Service, Parts, Remote Maintenance, Travel, and other functional areas
Ability and willingness to travel nearly 100% with frequent air travel domestically and some international for training, consecutive overnight stays, and some evening and weekends as deemed necessary for business to accommodate customer
Valid motor vehicle license
Ability to meet the physical demands of the job including continuous (more 5.6 hours daily) standing; working with hands; exposure to dust, fumes; and equipment/machinery noise; and frequent (2.6 to 5.5 hours daily) bending/stooping, pushing, pulling, and changes to temperature
Preferred
Highly desired that the candidate have fundamental Italian and/or Spanish language skills
Benefits
Vacation – 15 days per year
Holidays – Up to 11 days
Sick – 7 days
Medical, Dental, and Vision
Disability and Life
Flexible Spending Accounts
401k Retirement and Profit Sharing Plan
Income replacement plans for cancer, critical illness, and accident
Long-Term Care Plans
Years-of-Service Bonus Plan
Educational Assistance
Company
Koenig & Bauer (US)/(CA)
Koenig & Bauer (US) is located in Dallas, Texas and a member of the Koenig & Bauer Group which was established over 207 years ago in Würzburg, Germany.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kilian Renschler
CEO
Company data provided by crunchbase