Ripple · 4 hours ago
Customer Solutions Senior Manager
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$184K/yr - $230K/yr
10+ years expRipple is a company focused on transforming the global financial system through innovative crypto solutions. They are seeking a Customer Solutions Senior Manager to collaborate with various departments to deliver enterprise solutions, build relationships with clients, and architect payment solutions that align with client needs.
BlockchainCryptocurrencyFinTechForeign Exchange TradingInternetPaymentsWeb3
Responsibilities
Partner closely with the Sales team to build trusted, credible relationships with prospects and customers, acting as a senior technical and business advisor throughout the sales cycle
Engage with clients to understand their business objectives, payment flows, and technical requirements, and identify where Ripple’s technology can deliver the most value
Capture business and technical requirements, define solution scope, and create high-level and detailed solution designs, architectures, and specifications
Architect and propose payment and cross-border solutions, including stablecoin-based settlement, integration with existing financial infrastructure, and operational workflows
Work collaboratively with clients and internal cross-functional teams (Product, Engineering, Operations, Legal, and Finance) to develop solution designs, implementation plans, timelines, and cost estimates
Assess and communicate effort, complexity, duration, and cost associated with proposed solutions, helping clients and internal stakeholders make informed decisions
Serve as a primary technical point of contact during pre-sales engagements, fielding questions and guiding discussions around solution design, future enhancements, and strategic direction
Contribute to product evolution by providing field-driven feedback and working with internal teams to influence product features and extensions
Support business growth in a fast-paced, evolving environment, balancing multiple opportunities and priorities
Travel up to 30% to support client meetings, workshops, and onsite engagements as needed
Qualification
Required
10+ years of experience in pre-sales engineering, sales architecture, or solution architecture roles, preferably supporting enterprise, financial institutions or fintechs
Strong experience designing and architecting payment solutions, including cross-border payments, settlement flows, and integration with existing financial infrastructure
Solid understanding of fund flows, clearing, settlement, and treasury operations; experience with digital asset custody and stablecoins is a strong plus
Familiarity with blockchain and distributed ledger technologies and how they apply to payments, settlement, and liquidity management
Experience working with industry standards and payment rails relevant to cross-border payments (e.g., SWIFT, RTP, ACH, ISO 20022, APIs)
Proven ability to translate complex technical architectures into clear, compelling solutions that address client business requirements
Experience applying technical expertise in innovative or emerging technology environments, particularly where products are evolving and use cases are still being defined
Strong written and verbal communication skills, with the ability to engage confidently with both technical and non-technical stakeholders
Client-first, solutions-oriented mindset with a proactive, 'get it done' attitude
Ability to act as a trusted technical advisor and client advocate, especially in complex or ambiguous sales cycles
Demonstrated interest in shaping product direction, working closely with Product, Engineering, Sales, and other stakeholders to influence feature development and extensions based on customer feedback
Benefits
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Company
Ripple
Ripple is a provider of stablecoin-powered cross-border payments and digital asset custody solutions.
501-1000 employees
H1B Sponsorship
Ripple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (4)
Funding
Current Stage
Late StageTotal Funding
$793.8MKey Investors
Brevan Howard Asset Management,Citadel Securities,Fortress Investment Group,Galaxy Digital,Marshall Wace,Pantera CapitalC1FundTetragon Financial Group Limited
2025-11-05Series Unknown· $500M
2025-10-09Series Unknown
2023-09-05Secondary Market
Leadership Team
Brad Garlinghouse
CEO
David Schwartz
CTO
Recent News
The Motley Fool
2026-02-09
2026-02-07
2026-02-07
Company data provided by crunchbase