iA Financial Group (Industrial Alliance) · 20 hours ago
Claims Analyst
Waco, Texas
Full-time
Hybrid
Entry, Mid Level
2+ years expAmerican-Amicable Life Insurance Company of Texas is part of iA Financial Group, a leading insurance and wealth management firm. As a Claims Analyst, you will ensure accurate and timely processing of life, disability, and waiver of premium claims while providing support to policyholders and other stakeholders with empathy and professionalism.
FinanceIndustrialInsurance
No H1B
Responsibilities
Process and pay claims within established guidelines, including verifying in‑force coverage and calculating death benefits, interest, dividends, premium variances, and fund interest
Prepare letters, update claims systems, and ensure claims are ready for processing
Conduct research on beneficiaries, physician and medical records, legal documents, and other data required to make accurate claims decisions
Process paid incontestable claims, complete related correspondence, perform accounting tasks, and maintain files
Approve claims up to $20,000 during the probationary period, with eligibility for higher approval limits based on performance
File and process reinsurance when applicable
Prepare and mail IRS Form 712 and maintain year‑end tax reporting data
Monitor suspense accounts and maintain accurate documentation
Cross‑train with other Claims Analysts to provide departmental support as needed
Communicate with customers via inbound/outbound calls, email, written correspondence, and fax to ensure successful claim resolution
Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken
Maintain familiarity with company products and policies and know where to obtain assistance for complex inquiries
Participate in special projects and assist with overflow work across Claims functions
Conduct all business in compliance with applicable laws, regulations, and contractual obligations, upholding ethical behavior and the Compliance Program
Qualification
Required
Attention to detail and high accuracy
Research, analytical, and problem-solving skills
Strong written and verbal communication abilities
Ability to stay organized and manage multiple tasks under pressure
2 years of claims experience
English proficiency, as the role involves communicating with policyholders, agents, funeral homes, and internal business partners on a daily basis
Preferred
Life claims experience preferred but not required
Charter of the French language clause (if needed): Beginner, intermediate, or advanced
Benefits
Flexible group insurance
Competitive pension plan
Stock purchase plan
Vacation and wellness/personal development days
Telemedicine
Employee and family assistance program
Ergonomic furniture program
Performance bonus
Discounts on iA products
Company
iA Financial Group (Industrial Alliance)
iA Financial Group is one of the largest insurance and wealth management groups in Canada, with operations in the United States.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.33B2025-06-16Post Ipo Equity· $294.7M
2024-12-02Post Ipo Debt· $284.77M
2024-06-17Post Ipo Debt· $350M
Leadership Team
Denis Ricard
President and Chief Executive Officer
Caroline Drouin
Vice President, Investor Relations, Sustainability and Public Affairs
Recent News
2025-12-18
Business Wire
2025-12-12
Company data provided by crunchbase