Flexera · 18 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years expFlexera is a pioneer in Hybrid ITAM and FinOps, providing data-oriented SaaS solutions for technology value optimization. The Customer Success Manager will act as a strategic advisor for enterprise customers, helping them optimize cloud costs and leverage solutions while ensuring adoption and expansion of the company's offerings.
AppsEnterpriseInformation TechnologySoftware
Responsibilities
Help customers implement FinOps best practices and optimize cloud spend using Spot Ocean
Conduct regular business reviews to align on KPIs, cost savings, and operational efficiency
Serve as the primary point of contact for strategic accounts, ensuring renewals and identifying expansion opportunities
Proactively manage risk and develop mitigation strategies to prevent churn
Educate customers on Spot Ocean capabilities, container orchestration, and automation for cloud cost optimization
Translate technical concepts into business outcomes for both technical teams and C-level stakeholders
Partner with Sales on upsell/cross-sell opportunities and with SEs on technical validation
Coordinate with Product teams to provide customer feedback and influence roadmap
Act as a FinOps advocate, sharing best practices and guiding customers toward operational excellence
Lead enablement sessions and contribute to internal knowledge-sharing initiatives
Qualification
Required
3+ years in Customer Success, Technical Account Management, or Cloud Consulting for enterprise clients
Understanding of FinOps principles, cloud economics, and Kubernetes/container orchestration
Ability to bridge technical and business conversations; strong executive communication skills
Proven track record of driving adoption and delivering measurable business outcomes
Familiarity with tools like Spot Ocean, AWS/GCP/Azure cost management, and FinOps frameworks
Outcome-driven, customer-centric, and proactive problem solver
Comfortable working cross-functionally and influencing stakeholders at all levels
Experience with CRM and CS platforms (Salesforce, Gainsight) and cloud monitoring tools
Company
Flexera
Flexera provides a platform for managing and optimizing technology spend and risk across hybrid IT environments.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.08BKey Investors
Kohlberg Kravis Roberts & Co.TA Associates
2025-08-19Debt Financing· $3B
2021-03-16Series Unknown· $81.38M
2020-12-03Acquired
Leadership Team
Jim Ryan
President and CEO
Eric Free
Chief Growth Officer (CGO)
Recent News
2026-01-16
Sourcery
2026-01-15
Company data provided by crunchbase