Morgan Properties · 11 hours ago
IT Analyst - Support
United States
Full-time
Remote
Entry Level
$57K/yr - $60K/yr
1+ years expMorgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. The IT Analyst – Support plays a critical role in ensuring the seamless operation of the organization’s technology environment by providing timely solutions for software, hardware, and networking issues while delivering exceptional customer service.
Property ManagementReal EstateResidential
Responsibilities
Serve as the first point of contact for all end user support requests, including software, hardware, and networking issues
Provide timely diagnosis, resolution, and documentation of issues in the ticketing system
Deliver exceptional customer service through clear communication and professional support, including managers and executives
Install, upgrade, and maintain end user software applications
Provide support for standard software, including Microsoft Office, Windows OS, O365, and the company intranet
Assist in training end users on tools and applications as needed
Work collaboratively with IT team members and other technical personnel across departments
Communicate effectively with business leaders and key stakeholders regarding technical solutions and updates
Follow departmental standard operating procedures and meet SLA requirements
Assist with documentation updates to ensure accuracy and alignment with evolving processes
Identify and recommend improvements to IT support processes and procedures
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field preferred
1-3 years of IT support experience, including telephone and email support for software and hardware issues
Proficiency with Windows OS, Microsoft Office, and other standard desktop applications
Knowledge of networking protocols and fundamentals
Strong troubleshooting and problem-solving abilities
Ability to communicate technical information to non-technical users
Superior customer service skills with excellent telephone etiquette
Preferred
Experience with O365 preferred
Knowledge of VOIP phone systems a plus
Familiarity with Yardi property management software and/or residential real estate industry experience a plus
Benefits
Employee referral payment program
Educational Enhancement Program
Medical, Dental, and Vision benefits
Life/ AD&D Insurance
Paid Parental Leave
Long and short term disability
Retirement Plan - 401(k) Plan
Discount on an apartment at any one of our properties
Company
Morgan Properties
Morgan Properties is a property management company that offers housing services.
Founded in 1985King Of Prussia, Pennsylvania, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marina Dikos
SVP and Chief Accounting Officer
Michael Schecter
EVP, General Counsel and Chief Administrative Officer
Recent News
2025-11-19
Morningstar.com
2025-11-06
Company data provided by crunchbase