Docusign · 5 hours ago
Sr. Manager, IT Operations
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $225K/yr
8+ years expDocuSign brings agreements to life and serves over 1.5 million customers globally. As the Senior Manager of IT Operations, you will lead a team to enhance the technology experience for the Executive Leadership Team and manage seamless operations for high-stakes events while driving the adoption of AI and automation.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Lead, mentor, and scale a team of IT Support Engineers and AV specialists
Foster a culture of "white-glove" service excellence, ownership, and continuous learning
Orchestrate the end-to-end technical delivery of high-visibility internal and external events, including Global Townhalls, Quarterly Business Reviews (QBRs), Investor Days ("Investor Bus"), and live TV/media interview
Ensure broadcast-quality execution for video conferencing, live streaming, and audio-visual setups
Drive the "Future of Work" within IT Operations
Identify manual, repetitive workflows and architect solutions using AI tools, scripting (PowerShell/Python), and automation platforms to increase efficiency and reduce ticket volume
Oversee the lifecycle of IT hardware, software, and conference room technology within HQ
Manage vendor relationships, procurement, and asset management to ensure the office is always "camera-ready"
Serve as the primary IT liaison for the C-Suite and Executive Assistants
Build strong cross-functional relationships with Internal Communications, Investor Relations, and Facilities to ensure technology seamlessly supports business objectives
Act as the escalation point for complex technical issues, ensuring rapid resolution and root cause analysis (RCA) to prevent recurrence
Qualification
Required
8+ years of experience in IT Operations or Corporate Engineering, with at least 4+ years of people management experience, preferably within a global or matrixed organization
Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience
Experience and knowledge of the modern SaaS IT stack: Okta, Active Directory/Azure AD, JAMF (macOS), Intune (Windows), Zoom, Slack, Google Workspace / Microsoft 365
Experience with ITSM tools (ServiceNow, Jira Service Management) and defining SLAs/KPIs
Preferred
Experience leveraging AI/LLMs (e.g., Copilot, ChatGPT Enterprise) to solve operational problems
Ability to write scripts (PowerShell, Python, Bash) or use low-code/no-code platforms (Zapier, Workato) to automate onboarding/offboarding and routine maintenance
Experience working with geographically dispersed teams and understanding regional compliance requirements (GDPR, etc.)
Exceptional communication skills with the ability to translate complex technical concepts into business language for executive stakeholders
Benefits
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaBain Capital Ventures,Brookside Capital,Deutsche TelekomFounders Circle Capital
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-02-07
Mexico Business
2026-02-06
Company data provided by crunchbase