Toast · 16 hours ago
Senior Software Engineer, Care Experience
United States
Full-time
Remote
Senior Level
$138K/yr - $221K/yr
5+ years expToast creates technology to help restaurants and local businesses succeed in a digital world. The Senior Software Engineer on Care Experience will focus on agent tooling and voice/chat AI systems, building platforms that enhance customer support interactions and improve operational reliability.
DeliveryPoint of SaleSaaS
Responsibilities
Design, build, and operate core components of our Support Technology platforms, delivering scalable solutions with meaningful impact across customer-facing support experiences and agent tooling
Own and evolve backend services, workflows, and integrations that power chat, voice, and agent-assisted support channels
Contribute to the reliability, performance, and scalability of business-critical support systems, ensuring they operate effectively under urgent, real-world conditions
Partner closely with product, design, AI, and operations to translate complex support workflows and customer needs into robust, maintainable software solutions
Develop and integrate AI-driven capabilities for support workflows, leveraging and managing third-party platforms and external partner APIs
Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs
Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement
Qualification
Required
5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages
Experience designing and operating APIs and services that support customer-facing or internal tools
Proficient with AI tooling such as Cursor, Claude, and MCP servers
Proven ability to own complex features or projects end-to-end, from design through production and iteration
Experience shipping and operating business-critical systems with a focus on reliability, performance, and operational excellence
Ability to collaborate effectively across teams and communicate technical concepts clearly to both technical and non-technical partners
Focused on delivering positive impact for Toast customers
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
1001-5000 employees
H1B Sponsorship
Toast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalBessemer Venture Partners,Greenoaks,Tiger Global Management,TPGTCV,Tiger Global Management
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
The Motley Fool
2026-02-04
Benzinga.com
2026-02-03
Crunchbase News
2026-01-23
Company data provided by crunchbase