Amazon · 1 day ago
PSO Service Engineering Manager, Amazon Prime Air
Seattle, Washington, USA
Full-time
Onsite
Director/Executive
$151K/yr - $204K/yr
7+ years expAmazon is a global leader in e-commerce and technology, and they are seeking a PSO Service Engineering Manager for their Prime Air division. This role involves overseeing the development of hardware and software functionality for drone delivery operations, ensuring technical reliability and driving continuous improvement initiatives based on data-driven insights.
RetailArtificial Intelligence (AI)E-CommerceLogisticsDeliveryFoundational AI
Responsibilities
Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners
Qualification
Required
7+ years of new hardware products development experience
7+ years of engineering team management experience
Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field
Experience in new hardware product development
Experience in DFx (cost, test, manufacturing)
Experience with the project management of technical projects
Preferred
Master's degree in Electrical, Mechanical, Power Engineering, or a related field
Knowledge of AWS or cloud technologies
Experience developing products for large volume production
Experience managing teams of 8+ engineers
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-02-09
The Motley Fool
2026-02-09
Company data provided by crunchbase