Vastian · 1 day ago
Client Success Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelVastian is a leading provider of healthcare and laboratory quality solutions, and they are seeking a Client Success Support Specialist. This role involves serving as the first point of contact for client inquiries, resolving straightforward issues, and ensuring high standards of client satisfaction.
Cloud ManagementHealth CareSoftware
Responsibilities
Serve as the first response contact for incoming client calls and emails
Triage, categorize, and document client cases accurately in Salesforce Service Cloud
Resolve basic technical support cases and provide clear guidance and product information
Escalate complex or high-priority issues to senior support specialists, ensuring seamless handovers and clear documentation
Maintain detailed and accurate records of client interactions, troubleshooting steps, and resolutions
Communicate proactively with internal teams, including Implementation and Development, to support rapid issue resolution and client satisfaction
Participate in regular team meetings, training sessions, and ongoing professional development activities
Identify trends in client inquiries and collaborate with senior team members to recommend process or documentation improvements
Qualification
Required
Previous customer service experience (software or SaaS environment preferred)
Strong organizational skills and ability to multitask effectively
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Familiarity with Salesforce or similar CRM systems is a plus
Excellent verbal and written communication skills
Self-motivated, proactive, and able to work both independently and collaboratively
Strong problem-solving skills and attention to detail
Benefits
Medical, dental and vision insurance
Short- and long-term disability coverage
Life insurance and AD&D
Supplemental life insurance
401(k) savings plan
Paid time off
Company
Vastian
Vastian is the leading provider of healthcare and laboratory quality, compliance, and accreditation solutions, powering laboratories and hospitals to achieve better clarity and show their higher standards.
Founded in 1995
11-50 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase