Steadily Insurance Company · 1 day ago
Lifecycle Experience Lead
Austin, TX
Full-time
Onsite
Senior Level
$150K/yr - $150K/yr
5+ years expSteadily is an insurtech company specializing in rental property insurance for landlords. They are seeking a Lifecycle Experience Lead to design and manage lifecycle communications, enhancing the client experience and optimizing customer journeys across marketing and service touch points.
Commercial InsuranceInsuranceInsurTechProperty Insurance
Responsibilities
You design lifecycle journeys holistically and approach the role as a product owner, using communications to shape the overall client experience
You identify when messaging is compensating for upstream UX or process issues, such as broken handoffs between product, support, and marketing, and surface insights to help design clear, frictionless flows
Own the campaign strategy and daily execution of all automated, personalized lifecycle communications
Define touchpoints that drive acquisition, activation, service, retention, and brand loyalty
Display a keen focus on user experience and issue resolution for clients, reducing contacts and service requests through strategic and personalized communications
Partner closely with internal stakeholders to align messaging, unlock data, and refine event triggers
Advise internal stakeholders on the best automated campaign strategies to achieve their desired outcomes
Leverage analytics to understand behavior, segment audiences, shape messaging, and personalize communications at scale
Develop compelling transactional and marketing copy, ensuring communication is clear, on-brand, and appropriate to each audience
Track KPIs and report performance; test messaging, sequencing, content, and timing to continuously improve performance
Apply automation operational best practices; steward deliverability, regulatory and legal compliance, consent management, and platform hygiene
Qualification
Required
5+ years of managing programs across lifecycle marketing, client experience, operations, or growth functions
Hands-on experience building automated flows in platforms like Braze, Iterable, Customer.io, or HubSpot
Strong execution mindset, comfortable writing briefs, copy, building campaigns, and pulling your own data
Ability to manage multiple programs and ship fast in a changing environment
Analytical instincts with experience measuring impact and reporting on KPIs
Comfortable with leveraging user insights to segment audiences and conduct thoughtful experiments
Preferred
Experience in regulated environments (InsurTech, Fintech, Lending, HealthTech, Payments) or B2B Saas
Copywriting skills for both D2C and B2B lifecycle messaging
Benefits
Equity in the company
3 weeks PTO plus six federal holidays
Health insurance, including Medical, Dental, Vision, Life, Disability, HSA, FSA
401K
Free snacks & regular team lunches
Company
Steadily Insurance Company
We built Steadily to serve landlords who want their insurance to work like other modern tools they love: fast and affordable with excellent service.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$84.9MKey Investors
Two Sigma VenturesZigg CapitalMatrix,Zigg Capital
2025-04-23Series C· $30M
2023-07-05Series B· $28.5M
2021-11-16Series A· $22.6M
Leadership Team
Datha Santomieri
Co-Founder, Vice President
David Tulig
Co-Founder, VP of Engineering
Recent News
FF News | Fintech Finance
2025-08-29
2025-08-29
Company data provided by crunchbase