GOVX · 7 hours ago
Enterprise IT Administrator
San Diego, CA
Full-time
Hybrid
Entry, Mid Level
$120K/yr - $150K/yr
2+ years expGOVX is dedicated to supporting the military and first responder communities through exclusive benefits. The Enterprise IT Administrator will support and administer core business systems, focusing on optimizing logistics and sales operations, while managing integrations between various platforms.
E-CommerceInternetRetailTicketing
Responsibilities
Manage, maintain, and support the daily operations of NetSuite (ERP) and integrated systems, including Adaptive, RF‑Smart (Warehouse/Shipping), Streamline, NetSuite Pay, TrueCommerce, and the Boomi Integration Platform
Administer ServiceNow Customer Service Management (CSM), including integrations that support the member services team
Administer Salesforce (CRM), ensuring reliable data flow and integration support for the internal sales organization
Plan, prioritize, and execute ERP/CRM/CSM enhancements and integration projects
Provide Tier‑2/Tier‑3 technical support for system issues related to ERP/CRM/CSM
Conduct system testing, integration validation, and QA processes to ensure new and updated solutions meet GOVX's reliability, performance, and availability standards
Troubleshoot and resolve integration, workflow, and data‑quality issues across all connected platforms
Identify ERP/CRM/CSM risks and recommend improvements to enhance system stability and operational resilience
Maintain custom solutions using SuiteScript, SuiteQL, RESTlets, Boomi, MuleSoft, and application‑level code to automate and optimize logistics workflows
Manage data integrations between ERP, CRM, and CSM systems using Boomi, MuleSoft, and Microsoft Fabric
Work closely with logistics, operations, sales, and service teams to understand processes, challenges, and system requirements
Translate business needs particularly supply chain and logistics workflows into technical specifications and system enhancements
Ensure all solutions align with GOVX's operational standards and strategic objectives
Produce comprehensive documentation for ERP/CRM/CSM configurations, customizations, integration of workflows, and logistics processes
Create and maintain internal knowledge of assets to support continuity, onboarding, and cross‑team understanding
Deliver training sessions to ensure teams can effectively use EPR, CRM, and CSM system enhancements
Partner with managers to deliver logistics‑related technology initiatives on time and within scope
Provide clear, timely communication to leadership regarding system performance, risks, and upcoming changes
Qualification
Required
NetSuite Administration: Strong hands‑on experience with NetSuite security models, role‑based permissions, customizations (SuiteScript, SuiteFlow), third‑party scripts/plugins, and data integrations
ServiceNow Administration: Experience managing ServiceNow CSM, including security configuration, custom workflows, integrations, and support for third‑party extensions
Salesforce Administration: Proficiency administering Salesforce CRM, including roles/permissions, custom objects, workflows, and integration management
Solid understanding of supply chain and logistics processes, including sales orders, purchase orders, invoicing, warehouse operations, and inventory receiving workflows
Ability to translate operational requirements into clear technical specifications and system enhancements
Ability to diagnose and resolve system, workflow, and integration issues across ERP/CRM/CSM environments
Demonstrated analytical thinking and technical problem‑solving skills with the ability to troubleshoot complex cross‑system issues
Ability to clearly simplify, interpret, and document requirements from technical and non‑technical stakeholders
Strong written and verbal communication skills, including the ability to collaborate effectively with logistics, operations, sales, and service teams
Proven ability to manage and prioritize competing requests in a fast‑paced, dynamic environment
Preferred
Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, or a related field — or equivalent professional experience
2+ years of hands‑on NetSuite administration experience, including customizations, security/role management, and integration support
1+ years of ServiceNow administration experience with exposure to CSM configuration, workflow design, and data integrations
1+ years of Salesforce administration experience, including user management, custom objects, automation, and integration maintenance
1+ years of experience with Warehouse Management Systems (WMS) or logistics‑focused operational platforms
Advanced proficiency with Microsoft Excel, including automation, advanced formulas, pivot tables, and dataset analysis
Experience leading technical demonstrations, conducting requirements‑gathering sessions, and producing clear user documentation or technical specifications
Experience managing small to medium‑scale IT or integration projects, including requirements definition, task coordination, stakeholder communication, and cross‑team alignment
Familiarity with project management methodologies (Agile, Scrum, or Kanban) and tools used for planning and tracking work
Benefits
Paid Time Off, Paid Sick Leave, Paid Holidays
401(k) plan with discretionary match available
Medical, Dental, Vision, and Life Insurance
Flexible Spending Account (FSA), Health Savings Account (HSA)
Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
Employee Referral Program
Discounts on the GOVX website
Company
GOVX
GOVX is an eCommerce company built around the appreciation and respect for the US Military and First Responder communities.
51-200 employees
H1B Sponsorship
GOVX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$23.1MKey Investors
Alestra,Arbour Group LLC
2016-10-31Series Unknown· $3.73M
2015-08-02Series A· $11.5M
2014-03-21Series Unknown· $7.87M
Leadership Team
Alan Cole
President / CEO
Chris Bohnert
Chief Product Officer
Recent News
2025-10-28
Company data provided by crunchbase