Chubb · 9 hours ago
Agency Solutions Team Leader
United States
Full-time
Remote
Senior Level, Lead/Staff
$90K/yr - $110K/yr
10+ years expChubb is a world leader in insurance, providing a diverse range of property and casualty insurance solutions. The National Agency Solutions Team Leader will manage a team to ensure effective case management for escalated operational and service inquiries from Chubb Agents and Brokers, driving results and improving customer experience.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Provide timely customer service to incoming correspondence via email or phone calls
Assume ownership and manage each case from start to finish. Respond to customer (internal/external) inquiries and requests in an efficient, accurate and professional manner to achieve an optimal outcome
Exhibit empathy to understand the needs of dissatisfied agents and/or customers
Maintain performance standards within a fast-paced environment
Navigate across multiple commercial systems and applications to research, analyze and resolve general inquiries from agents including questions on forms and conditions, service escalations, billing and discrepancy issues
Demonstrate the ability to establish strong relationships and build trust with key stakeholders, including Agents, Billing and Operations departments and across Commercial Insurance/Small Commercial/Financial Lines Underwriting and business partners to improve customer experience with Chubb
Work with the AST leader to identify and leverage opportunity to expand capabilities of the AST to further enhance customer experience as well as underwriting/field experiences
Accountable for metrics & results as well as service standards
Identify repeat escalation issues from agents/brokers and work with operations improve efficiencies, adjust process and make recommendations on best practices
Advanced knowledge of Chubb principles, company products and underwriting guidelines
Be knowledgeable and compliant to corporate policies, regulatory standards, internal business processes, and procedures while processing work and meeting/exceeding service performance and quality standards
Qualification
Required
Strong customer service skills including oral and written communication
Excellent collaboration skills and ability to work in a team environment
Critical listening and thinking skills; demonstrated ability to problem solve
Knowledge of middle market systems and workflows
Strong communication, collaboration, interpersonal and process management skills
Must be able to effectively multitask and balance multiple priorities
Results oriented with the ability to effectively problem solve and provide solutions
Demonstrated record of teamwork, managerial courage, and integrity
Strong business, financial and operational acumen in the Commercial Insurance space
Must be able to demonstrate strong leadership skills based upon past or current employment
Excellent PC skills, specifically with respects to Microsoft Excel
Ability to manage remote staff
Must have flexibility across time zones
10 years insurance P&C experience
Preferred
Bachelor's degree preferred; will consider substantial related work experience
Team leader or supervisory experience preferred
Benefits
Comprehensive benefits package
Discretionary annual incentive program
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Benzinga.com
2026-02-05
Life Insurance International
2026-02-05
Media OutReach Newswire
2026-01-22
Company data provided by crunchbase